Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deepshikha Halwai

Campbelltown,SA

Summary

A dedicated professional with experience in both clinical administration and IT helpdesk support. Skilled in using Python programming and Django framework, with technical skills in network configuration, hardware/software troubleshooting, and user account management. Experienced in managing electronic health records (EHR), leveraging data analysis tools like Microsoft Excel and SQL databases, and implementing cybersecurity practices. Skilled in using a variety of cybersecurity tools, remote support platforms, and system management applications like Office 365. Possesses strong problem-solving abilities, analytical thinking, and effective communication, with a proven track record in both individual and collaborative team environments.

Overview

4
4
years of professional experience

Work History

Clinical Administration Clerk

Bene Aged Care
05.2024 - Current
  • Electronic Health Record (EHR) Software Management
  • Use of Microsoft outlook to manage calendars, sending reminders and managing appointment slots
  • Use of Microsoft Excel and SQL databases to compile and analyze data
  • Knowledge of cybersecurity practices to maintain the integrity and confidentiality of data
  • Troubleshooting software issues and ensuring systems are up to date

IT Helpdesk officer

Bal Chandra and Associates
04.2020 - 06.2024
  • Provide support for issues such as printer jams, software crashes and network connectivity
  • Help users install and configure software applications
  • Assist with setting up peripherals such as monitors, keyboards, mice and printers
  • Troubleshoot issues related to email access, setup in Microsoft Outlook or Gmail
  • Provide step-by-step instructions over the phone to help users navigate IT systems
  • Maintain simple documentation of common issues and their resolutions

Education

Master of Information Technology (Advanced) -

Torrens University
01.2024

Bachelor of Business Studies -

Tribhuvan University
01.2020

Skills

  • Network Configuration and Management
  • Hardware and Software Troubleshooting
  • User Account Management
  • System Installation and Maintenance
  • Problem-solving
  • Analytical Thinking
  • Communication
  • Team Collaboration
  • Python
  • Django Framework
  • Data entry proficiency
  • Ordering of supplies
  • File and database management

References

References will be granted upon request.

Timeline

Clinical Administration Clerk

Bene Aged Care
05.2024 - Current

IT Helpdesk officer

Bal Chandra and Associates
04.2020 - 06.2024

Master of Information Technology (Advanced) -

Torrens University

Bachelor of Business Studies -

Tribhuvan University
Deepshikha Halwai