Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Deepshikha Sapkota

Maryland,NSW

Summary

Experienced retail professional with expertise in customer service and problem-solving, honed at WMR Ritchie: Shoe HQ and Coles Supermarket. Excelled in enhancing visual merchandising and maintaining high standards of store presentation, demonstrating exceptional teamwork and collaboration. Skilled in product knowledge and adept at boosting customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

WMR Ritchie : Shoe HQ
06.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Listened to customer needs and desires to identify and recommend optimal products.

Team Member

Coles Supermarket
10.2022 - 07.2023
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Maintained food safety standards by properly storing perishable items and monitoring expiration dates.

Education

High School Diploma -

Callaghan College Jesmond Senior Campus
Callaghan, NSW
11-2024

Skills

  • Customer Service
  • Time Management
  • Product Knowledge
  • Problem-Solving
  • Teamwork and Collaboration
  • Maintaining displays
  • Restocking produce
  • Fixing displays

Accomplishments

Employ of the month Awards For Shoe HQ

- July 2023

- April 2024


Timeline

Team Member

Coles Supermarket
10.2022 - 07.2023

Retail Sales Associate

WMR Ritchie : Shoe HQ
06.2022 - Current

High School Diploma -

Callaghan College Jesmond Senior Campus

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Deepshikha Sapkota