Deepti Chalise
Sydney,NSW
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Project Manager & Stylist - Business Owner
IStagehome Pty Ltd
Sydney, NSW
02.2020 - Current
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Managed projects from procurement to commission.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
Solutions and Delivery Manager
Telstra Wholesale
Sydney, NSW
01.2015 - 03.2019
- Analyse the pricing component of the agreements & determine the best pricing solution for each agreement and where need be act as a SME for areas with Telstra Wholesale and also build the pricing solutions
- Conduct Stakeholder workshops as required to identify and document business drivers, requirements and expected business and customer outcomes
- Provide advice and guidance to stakeholders (Operations, Account Managers , Finance etc)in terms of the most efficient and effective implementation activities to meet the customer's needs
- Develop and follow a billing implementation plan from end to end and also verify that the implementation of the agreements is 100% accurate
- Document all activities using deliverable templates into databases (CAD, Salesforce, SharePoint)
- Perform audit on manual invoice sent to customer by the Operations
- Check if the charges, credits have been applied correctly into the systems and if the correct pricing has been applied on the bills to prevent any undercharging or overcharging on customer account
- Calculate the Total Spend Incentive, Whole of Business and other monthly rebates as per customer contracts within set timeframes and apply those rebates on customer’s holding account with accuracy
- Monitor customers aggregated yearly spend and advise account manager, finance and commercial managers about how they are tracking
- Attend Finance Meeting on a monthly basis assisting on the accruals
- Ensure that a high level of customer service and value add is provided to our key stakeholders
- Resolve escalated customer enquiries and disputes related to implementation of agreements
- Assist WCO Billing Solutions with any First Invoice Reviews that require customer review
- Build and sustain critical relationships with key stakeholders like Service Delivery Managers, Sales, Wholesale Customer Operations, TW Products ensuring the successful delivery of agreed commitments
- Ensure that key performance indicators related to the role are met
- Deal implementation timeframes, Monitoring rebate calculations
- Document all activities using deliverable templates and also into the database of record (CAD, CRM)
- Verify that the implementation of the agreements is 100% accurate
- Action the monthly and quarterly spend rebate depending on the contract and Provide the accurate credits on the required timeframe.
Subject Matter Expert - SME
Telstra Wholesale
Sydney, NSW
11.2014 - 11.2015
- Review and identify improvement areas with in Telstra Wholesale billing and create new process to deliver better services
- Attend and organise meeting with all the stakeholders to review and understand the gathered business requirements
- Assist team whenever necessary to meet deadline and customer’s complex enquires
- Point of contact as a Subject Matter Expert with expert knowledge on Telstra’s billing system and products
- Working within various departments being as a liaison between the stakeholders
- Create, maintain and modify training documents
- Proactively monitor ongoing and new tasks, try to automate to avoid error and deliver the project in time
- Assist manager in setting up realistic expectations and in evaluate the impact of change requests and risks
- Conduct project related presentations
Acting Team Leader/Senior Consultant
Telstra Wholesale
Sydney, NSW
08.2011 - 11.2014
- Manage Telstra Wholesale Carrier Team as an, Effective management customer’s enquiry , contracts and manual bill understanding Telstra’s Customer Advocacy programs and NPS
- Allocate daily jobs depending on workload
- With sound knowledge of Telstra’s product and services, assist and mentor team members
- Identify the areas which require improvement and engaging Subject Matter Expert, work to create better ideas and processes
- Handle all customer escalations and create a process to minimise these issues from reoccurring
- Manage team performance and progress
- Attend Service Reviews , listen to the customer and answer any related question, take action for suggestions or complains
- Analyse individual performance of each team member and motivate them to perform even better
- Assist team on answering customer enquiry and providing training to new staffs
- Provide coaching, create performance development plan and organise reviews
Billing Consultant
Telstra Wholesale
01.2008 - 08.2011
- Answer customer’s billing enquiry via phone on a daily basis
- Investigate and answer Telstra Wholesale Customer’s billing enquiry via email
- Investigate and apply Fee For Services charges
- Provide support to internal stakeholders regarding customer’s invoices, billing related issues etc
- Issue manual invoices to the customer, apply the charge into billing system and provide the detail to the customer on a monthly basis.
Education
Certificate V in Management - Business Management
Australian Institute of Management
01.2012 - 01.2013
Certificate IV in Business - Business Management
Australian Institute of Management
01.2010 - 01.2011
Bachelor of Arts - Economics And Literature Nepal
Kanya College Dillibajar
Kathmandu, Nepal 04.2002 - 04.2004
Skills
Effective time management and organizational skills to support & manage multiple projects across multiple stakeholders
Strong ability to influence and ensure cooperation of stakeholders
Set priorities, establish times and schedule activities, identify and allocate resources
Flexible and always ready to accept challenges
Strong software skills with MS Office Suite , Project Management tools, like MS Project, SharePoint and Teams
Timeline
Project Manager & Stylist - Business Owner
IStagehome Pty Ltd
02.2020 - Current
Solutions and Delivery Manager
Telstra Wholesale
01.2015 - 03.2019
Subject Matter Expert - SME
Telstra Wholesale
11.2014 - 11.2015
Certificate V in Management - Business Management
Australian Institute of Management
01.2012 - 01.2013
Acting Team Leader/Senior Consultant
Telstra Wholesale
08.2011 - 11.2014
Certificate IV in Business - Business Management
Australian Institute of Management
01.2010 - 01.2011
Billing Consultant
Telstra Wholesale
01.2008 - 08.2011
Bachelor of Arts - Economics And Literature Nepal
Kanya College Dillibajar
04.2002 - 04.2004