Diyni Khoiriyah Binte Romzi
Mount Druitt,NSW
Summary
- Organized and dependable at managing multiple priorities with a positive attitude.
- Posses strengths in task prioritization and customer service.
- Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Sales & Marketing Ambassador
Asia Brand Ambassador
06.2016 - 03.2017
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Trained and develop new sales team.
- Research and identified potential customer.
- Developed and maintain courteous and effective working relationships.
Customer Service Officer
Singtel
03.2016 - 08.2016
- Retention and salvage customer service officer.
- Assisted customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Retail Assistant
Esprit Retail Singapore
02.2015 - 09.2015
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Surveyor
Q.S First Pte. Ltd. Singapore
04.2014 - 06.2014
- Performed field calculations to complete assessments.
- Gather, organized and modelled data for reports and presentation.
- Assessed individual survey projects needs and planned workflows.
Customer Service Officer
J.V Fitness Pte. Ltd. Singapore
09.2012 - 07.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer queries about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding their membership.
Education
High School Diploma -
Serangoon Secondary School
SingaporeDiploma - Design in Interior & Landscape
Building & Construction Authority Academy
Singapore2015
Diploma - IT Service Management
Republic Polytechnic
Singapore2014
Skills
- Account Management
- Customer Support
- Service Recommendations
- Inbound Call Management
- Product Knowledge
Hobbies
- Been working as a solo-trader since 2021 - present as a full time abstract artist in Sydney, Aus.
- Advertised and sold artworks at exhibition with RAW Australia.
- Consulted with clients to discuss commissions idea and style preferences to create mutually agreeable project parameters.
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Indonesian
Professional Working
Timeline
Sales & Marketing Ambassador
Asia Brand Ambassador
06.2016 - 03.2017
Customer Service Officer
Singtel
03.2016 - 08.2016
Retail Assistant
Esprit Retail Singapore
02.2015 - 09.2015
Surveyor
Q.S First Pte. Ltd. Singapore
04.2014 - 06.2014
Customer Service Officer
J.V Fitness Pte. Ltd. Singapore
09.2012 - 07.2013
High School Diploma -
Serangoon Secondary School
Diploma - Design in Interior & Landscape
Building & Construction Authority Academy
Diploma - IT Service Management
Republic Polytechnic