Delanee Machin
Como,WA
Summary
Through years of experience gained from Windsor Lodge Como and McDonalds i have developed skills within contrasting environments which have allowed me to adapt well in different industries. Through my roles i have proven to enhance team performance and guest satisfaction while leveraging exceptional organisation and communication skills. Through my background within the service industry i have deescalated conflicts and built positive relationships, significantly improved team accountability and efficiency. Demonstrates a strong ability to manage time and data, ensuring a professional and courteous service environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Windsor Lodge Como
06.2023 - Current
- Greeted guests professionally and provided friendly, knowledgeable assistance.
- Confirmed reservations, communicated with guests, and updated guests records.
- Answered phone promptly and directed incoming calls.
- Kept reception area clean and neat to give guests a positive first impression.
- Resolved guest problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Senior Crew Coach
McDonald's Restaurant
05.2020 - Current
- Facilitated open communication among crew members and management.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member's roles, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Collaborated with management to create targeted development plans for individual crew members, resulting in enhanced overall team performance.
Education
High School Diploma -
Applecross Senior High School
Ardross, WA11.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Attention to Detail
- Conflict Resolution
- Relationship Building
- Courteous and Professional
- Team Collaboration
Timeline
Receptionist
Windsor Lodge Como
06.2023 - Current
Senior Crew Coach
McDonald's Restaurant
05.2020 - Current
High School Diploma -
Applecross Senior High School
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