Delta Gemmell
Melbourne,VIC
Summary
I am a knowledgeable and dedicated customer service expert with extensive experience in the retail and hospitality industry. I'm a solid team player with an outgoing, positive demeanour and have proven skills in establishing rapport with clients.
I am motivated to maintain customer satisfaction and contribute to the company's success, specializing in quality, speed and process optimization.
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. To do this I use independent decision-making skills and sound judgment.
Overview
3
3
years of professional experience
Work History
Bartender and Waitress
Bradys Railway Station Pub
10.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Retail and Hospitality Worker
IGA Supermarket
05.2022 - 10.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Greeted customers with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Facilitated smooth communication between departments to address issues proactively rather than reactively.
Kitchen Staff Member
Mugachino Mug2go
08.2022 - 04.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Collaborated with team members to ensure seamless coordination during peak service hours.
Cleaner
Stramit Building Products
03.2021 - 03.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Education
Bachelor of Science - Psychological Science And Criminology
LaTrobe University
Bundoora, VIC01.2027
High School Diploma -
James Fallon High School
North Albury, NSW12.2023
Skills
- Strong multitasking
- Strong Work Ethic
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Stress Tolerance
- Quick Learner
Qualifications
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
- White card
REFERENCES
Bradys Railway Station Pub
Ms L Drew | Station Manager | 0459 700 492
IGA Supermarket
Ms L Marsters | IGA Manager | 0415 647 842
Mugachino Mug2go
Pakira Biddle | Manager | 0403 590 820
Stramit Building Production
Melone Tui | Liasion Officer | 0418 239 257
Timeline
Bartender and Waitress
Bradys Railway Station Pub
10.2023 - 02.2024
Kitchen Staff Member
Mugachino Mug2go
08.2022 - 04.2023
Retail and Hospitality Worker
IGA Supermarket
05.2022 - 10.2023
Cleaner
Stramit Building Products
03.2021 - 03.2022
Bachelor of Science - Psychological Science And Criminology
LaTrobe University
High School Diploma -
James Fallon High School
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