Delta Hawkins Richardson
Macquarie Park
Summary
Proven team player with a knack for customer relationship building, I excelled at City Cave Float and Wellness by fostering a customer-first culture, leading to increased satisfaction rates. Skilled in critical thinking and customer engagement, I consistently enhanced service quality and efficiency, contributing to a positive and productive work environment whilst maintaining a clean centre.
Overview
3
3
years of professional experience
Work History
Float Attendant
City Cave Float and Wellness
10.2023 - Current
- Provided exceptional customer service while managing front desk operations and maintaining a clean facility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed transactions accurately while maintaining a high level of customer service.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Wait Staff Member
Mezza Via
05.2022 - 06.2024
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Wait Staff Member
Verace Pizzeria
11.2021 - 10.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Education
Bachelor of Arts - Contemporary Music
Australian Institute of Music
The Rocks, NSW12-2024
High School Diploma -
The Armidale School
Armidale, NSW12-2021
Skills
- Relationship building
- Critical thinking
- Product knowledge
- Active listening
- Interpersonal communication skills
- Team player
- Market awareness
- Customer engagement
- Quick learner
Timeline
Float Attendant
City Cave Float and Wellness
10.2023 - Current
Wait Staff Member
Mezza Via
05.2022 - 06.2024
Wait Staff Member
Verace Pizzeria
11.2021 - 10.2023
Bachelor of Arts - Contemporary Music
Australian Institute of Music
High School Diploma -
The Armidale School
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