Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deltah Collins

Rockhampton,QLD

Summary

I am a person who enjoys learning new skill sets to which keeps me motivated. I am reliable, honest and trustworthy and i will always try my hardest to meet the expectations set by my supervisors, managers, employers. I am an upbeat, customer-focused Sales Associate with 6 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

6
6
years of professional experience

Work History

Retail Worker

BCF
Yeppoon, QLD
10.2022 - Current
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Placed special orders or called other local stores to find desired items for customers.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Managed cash register operations using POS system and processed sales and returns.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Answer phone called enquires and assisted customer to achieve a level of satisfaction on products that suit the customers needs.

Cashier

Fresh Trading Co.
Yeppoon, QLD
04.2022 - 06.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Cashier

McDonalds Yeppoon
Yeppoon, QLD
03.2018 - 08.2022
  • McDonalds was my first job in the hospitality industry but after working for a few years I have developed many skills needed such as dealing with customers, waitressing and a sense of leadership
  • I have had one-year experience as a barista within the company and majority of my shifts were within the café, this includes taking orders, serving and being quick on my feet to achieve quality service.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Labourer

Ergon Energy
Yeppoon
07.2020 - 07.2020
  • During this week I observed and participated in different types of work
  • Pole replacements, setting up new power poles and powerlines and helping out with metering. Being out and about from 7:30am till 5pm.

Education

Yeppoon State High School
Yeppoon, QLD

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Sales Promotion
  • Cash Register Operation
  • Building Customer Loyalty
  • Safety and Cleanliness Standards
  • Enjoy trying new experiences
  • Enjoy stepping out of my comfort zone
  • Appreciate learning new information and skills

References

  • Mitchell Plane

-0407890907

-mitchell.plane@bcf.com.au

  • Trudie O’Brien

-0408745062

-hobsyob@outlook.com

  • Diana Howlett

-0417761289

-dianahowlett@bigpond.com

Timeline

Retail Worker

BCF
10.2022 - Current

Cashier

Fresh Trading Co.
04.2022 - 06.2023

Labourer

Ergon Energy
07.2020 - 07.2020

Cashier

McDonalds Yeppoon
03.2018 - 08.2022

Yeppoon State High School

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Deltah Collins