Summary
Overview
Work History
Skills
Timeline
Generic

Demi Bain

Newtown

Summary

Dynamic retail professional with a proven track record excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through expert product knowledge and effective communication. Adaptable and goal-driven, consistently achieving sales targets while maintaining a professional appearance and attention to detail.


Overview

7
7
years of professional experience

Work History

Retail Sales Associate

The Athletes Foot
09.2023 - 04.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Retail Sales Associate

Michael Hill Jewellers
11.2021 - 08.2023
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
  • Built rapport with customers through active listening skills, leading to strong relationships and return visits.
  • Learned duties for various positions and provided backup at key times.

Customer Service Cashier

Smithys Fish and Chips
03.2018 - 09.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Answered product questions using knowledge of sales and store promotions.

Skills

  • Customer service
  • Time management
  • Positive
  • Friendly and helpful
  • Professional appearance
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Adaptable and flexible
  • Goal driven
  • Excellent written and verbal communication
  • Teamwork and collaboration

Timeline

Retail Sales Associate

The Athletes Foot
09.2023 - 04.2025

Retail Sales Associate

Michael Hill Jewellers
11.2021 - 08.2023

Customer Service Cashier

Smithys Fish and Chips
03.2018 - 09.2021
Demi Bain