Demi Bain
Newtown
Summary
Dynamic retail professional with a proven track record excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through expert product knowledge and effective communication. Adaptable and goal-driven, consistently achieving sales targets while maintaining a professional appearance and attention to detail.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
The Athletes Foot
09.2023 - 04.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
Michael Hill Jewellers
11.2021 - 08.2023
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Learned duties for various positions and provided backup at key times.
Customer Service Cashier
Smithys Fish and Chips
03.2018 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered product questions using knowledge of sales and store promotions.
Skills
- Customer service
- Time management
- Positive
- Friendly and helpful
- Professional appearance
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Adaptable and flexible
- Goal driven
- Excellent written and verbal communication
- Teamwork and collaboration
Timeline
Retail Sales Associate
The Athletes Foot
09.2023 - 04.2025
Retail Sales Associate
Michael Hill Jewellers
11.2021 - 08.2023
Customer Service Cashier
Smithys Fish and Chips
03.2018 - 09.2021
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