Dena Martell
Mackay,QLD
Summary
To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. I am a knowledgeable and dedicated customer service professional with extensive experience in customer service and management positions.
As an employee I am passionate about promoting lasting customer satisfaction by delivering quality services and unparalleled support. My key attributes that I can bring to your company are that I am a solid team player with outgoing, positive demeanour, proven skills in establishing rapport with clients and co-workers, I have the ability to apply initiative and work on my own while being motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Dan Murphy's
10.2017 - Current
- Developed strong relationships with key clients, vendors, and business partners to foster collaborative working environment.
- Receive and manage Armaguard collections.
- Achieved results by working with staff to meet established targets.
- Operations of machinery to load and unload stock from delivery vehicles.
- Solicited customer feedback to identify and improve on areas of weakness.
- Reading and implementation of planograms to ensure effective marketing layout for the business.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Concisely conduct stock take.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
Skills
- Professionalism and Integrity
- New Employee Training
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Cash Management
- Policy Implementation
- Verbal and written communication
- Customer Communication
- Decision-Making and Delegation
- Negotiation and Conflict Resolution
- Problem Resolution
- Team Supervision
- Customer Service
- Goal-Oriented
- Employee Motivation
- Staff Scheduling
- Teamwork and Collaboration
- Motivational Leadership
References
References available upon request
Certification
- RSA
- Forklift Licence
Timeline
Duty Manager
Dan Murphy's
10.2017 - Current
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