Denise Di Iasio
Mosman
Summary
Dedicated to offering exceptional assistance to team members and clients.
Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Hairdresser
Via Spiga Hair Salon
06.2011 - Current
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
- Used social media platforms to promote salon and services.
Receptionist Administrator
Bright Cottage Acupuncture
05.2021 - 01.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Education
Diploma of Hairdressing - Hairdressing
School of Hairdressing Milano
Milano, Italy01-2007
Skills
- Goal setting and achievement
- Client relationship building
- Professionalism and ethics
- In-depth consultations
- Salon marketing strategies
- Continuing education
- Social skills
- Clear communication
- Workspace organization
- Cash register operation
- Customer consultation
- Staff supervision
- Social media marketing
- Appointment scheduling
- Payment processing
Certification
- NSW Driver's License
Languages
Italian
Native or Bilingual
English
Full Professional
Timeline
Receptionist Administrator
Bright Cottage Acupuncture
05.2021 - 01.2025
Senior Hairdresser
Via Spiga Hair Salon
06.2011 - Current
- NSW Driver's License
Diploma of Hairdressing - Hairdressing
School of Hairdressing Milano
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