Denise Humphries
Springwood,QLD
Summary
My goal is to obtain sustainable employment in Retail, Customer Service or any other suitable industry where I am able to utilize my skills and experiences to build a career while contributing positively to the growth of the organisation. I have a thirst for knowledge and enthusiasm to learn. My attitude and ability to communicate well with others will make me an asset within your company
Skilled with comprehensive background in security roving. Experience includes patrolling properties, monitoring surveillance systems, and responding to emergencies. Strengths include strong observational skills, quick response capabilities, and ability to follow established protocols strictly. Known for maintaining safety standards and ensuring optimal security conditions at all times.
Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Sharp security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures and surveillance. Carries out instructions effectively.
Overview
25
25
years of professional experience
Work History
Security Rover
Egroup
Brisbane , Qld
01.2026 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular inspections of designated areas for potential hazards.
- Responded promptly to incidents, maintaining communication with emergency services.
- Assisted in training new security staff on protocols and procedures.
- Maintained detailed logs of daily activities and security events.
- Provided exceptional customer service while interacting with visitors and employees.
- Monitored CCTV footage for any suspicious activity or behavior.
- Conducted routine inspections of access points, doors, and windows to ensure they are secure.
- Provided support for special events hosted at the facility such as conferences or meetings.
- Provided escorts for visitors onsite if requested by management.
- Ensured that all safety protocols were followed while on duty.
- Enforced safety regulations in order to maintain a safe work environment.
- Assisted in conducting investigations into violations of company policies or procedures.
- Assisted in resolving customer disputes in a professional manner.
- Assisted in developing security protocols and policies for employees onsite.
- Reviewed surveillance tapes regularly and notified appropriate personnel of any irregularities found.
- Maintained accurate logs of all daily activities related to security operations.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Identified suspicious activity to determine appropriate response.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored CCTV systems to ensure safety and security of premises.
Customer Service
Bp
Loganholme , QLD
02.2024 - Current
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Cleaned and maintained all coffee-making equipment, such as grinders, espresso machines, cappuccino makers, and other related items.
- Prepared hot and cold beverages according to customer specifications.
- Maintained a clean work area by wiping down counters and washing dishes as needed.
- Stocked supplies such as cups, lids, creamers, sugars, stirrers, syrups, napkins, and other related items.
- Greeted customers with a friendly smile and took orders accurately.
- Operated cash registers to process payments from customers.
Customer Service
Bp
Ferny Grove, QLD
11.2021 - 02.2024
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
Customer Service
Bp
Archerfield, QLD
11.2020 - 10.2021
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Handled cash transactions accurately according to established policies and procedures.
- Ensured all customer service standards are met at all times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
Service Station Attendant
EG Euro/Woolworths Caltex
06.2019 - 01.2020
- Customer service, cash handling, operating POS, maintaining pumps, escalation of problems related to service station, merchandising, handling inventory, housekeeping, handover to following staff members, worked all 3 shifts (day, afternoon and night)
Pick Packer
Staff Australia - Glendenning NSW
01.2017 - 01.2019
- Picking, packing, shift work for different Warehouse's (Green's, Norco fresh, OfficeMax), paper picks and RF picks in various warehouse locations through the agency, warehouse housekeeping, machinery maintenance, using auto wrapper to wrap then stage pallets
Checkout Operator, dairy/frozen, produce, deli, grocery
IGA Tumbarumba - Tumbarumba NSW
01.2015 - 01.2016
- Customer service, check out was required and done with friendliness and speed, stacked and worked in the deli - food preparation, serving, packing and cleaning, cleaned floors and ensured workplace tidiness, stacked the shelves in a tidy and organized manner, stocked all dairy and frozen produce
Secretary/Receptionist
Arandale and Son Funeral Services - Glen Innes NSW
01.2001 - 01.2002
- All office, secretarial and receptionist duties, office work addressing client's questions and requests for information related to the service and pricing, completed and filed all necessary documentation in a timely yet efficient manner, arranged funerals in a manner consistent with family's heritage and religious beliefs, consulted with families of the deceased regarding final arrangements in a tactful way
Customer Service Assistant
Masters - Northmead NSW
01.2016
- Customer service inquiries as well as tradesmen enquiries specific to all trades i.e
- Building, plumbing, electrical, replenishing stock movement of stock with pallet jack, helping customers load stock, expertise required on the floor for all products to do with hardware sales, constantly recognized for polite nature and ability to communicate with customers on a personal level, worked on the front desk dealing with customer complaints, enquires, in person and on the phone and refunds, operated cashier involving cash handling
Hostess /Customer Service
KFC
01.1998
- Greeted customers in restaurant or drive-thru, assist co-workers where needed, checked quantity and quality of products being sold, record customer orders and payments, inspected dining and serving areas to ensure cleanliness and set-up, cleaning and stocking duties, food handling, food preparation, delivered an exceptional dining experience with fast, friendly service, routine cleaning - table linens, glassware, window sills, counters, floors, storage areas, service refrigerators
Education
Glen Innes High School
Glen Innes , Nsw Skills
- Excellent communication
- People skills
- Customer Service
- Honest
- Punctual
- Proactive
- Self-motivated
- Hard-working
- Responsible
- Enthusiastic
- Accountable
- Cash handling
- Stocking shelves
- Excellent team player
- Able to work autonomously
- Great attention to detail
- Customer service
- Equipment maintenance
- Payment processing
- Detail orientation
- Problem resolution
- CCTV operation
- Public safety awareness
- Surveillance monitoring
- Security protocols
- Report writing
- Patrolling
- Access point monitoring
- Access systems and patrol
- Security camera monitoring
- Honest and dependable
- Patrol buildings
- Team player
- Employee and visitor screening
- Adaptability and flexibility
- Situational awareness
- Security monitoring
- CCTV monitoring
- Security protocol development
- Incident response coordination
- Hazard identification
- Customer relationship management
- Conflict resolution
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Real-time decision making
- Personal protection
- Organizational skills
- Problem-solving
- Vigilant and watchful
- Ground patrol
- Entrance monitoring
Timeline
Security Rover
Egroup
01.2026 - Current
Customer Service
Bp
02.2024 - Current
Customer Service
Bp
11.2021 - 02.2024
Customer Service
Bp
11.2020 - 10.2021
Service Station Attendant
EG Euro/Woolworths Caltex
06.2019 - 01.2020
Pick Packer
Staff Australia - Glendenning NSW
01.2017 - 01.2019
Customer Service Assistant
Masters - Northmead NSW
01.2016
Checkout Operator, dairy/frozen, produce, deli, grocery
IGA Tumbarumba - Tumbarumba NSW
01.2015 - 01.2016
Secretary/Receptionist
Arandale and Son Funeral Services - Glen Innes NSW
01.2001 - 01.2002
Hostess /Customer Service
KFC
01.1998
Glen Innes High School