Denise Noney
Broadwater,WA
Summary
Motivated, organized and dependable candidate with the ability to apply myself successfully to a wide range of tasks. Brings a positive attitude and a willingness to take on added responsibilities and meet team goals within an organization.
Overview
19
19
years of professional experience
Work History
Courier (sub-contractor)
Team Global Express (formerly TOLL)
09.2022 - Current
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Basic book keeping using Xero accounting system.
Sales and Administration
Golden West Blinds And Curtains
11.2020 - 09.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Provide accurate quotations for customer orders and process sales.
- Preparation of made-to-measure orders to suppliers.
Team Member, Call Centre
Services Australia (Centrelink)
04.2018 - 11.2020
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assist with customer applications and queries in regards to payments
- Update customer information
- Assessment of claims and determine eligibility for payments
Contract Cleaner
Self- Employed
01.2016 - 04.2018
- Delivered quality customer service to address both urgent and ongoing needs and cleaning
- Comprehensive cleaning, property preparation for guests and basic maintenance of several holiday homes
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Training and management of additional casual staff.
- Book keeping, preparation of quotations and accounts using Xero accounting system.
Sales Consultant
Axel 'n Rose Boutique
01.2013 - 12.2015
- Provided sales and customer service assistance to walk-in traffic
- Point of Sale and balancing of register
- Merchandising and product display
Manager and Director
Bay Cleaning Services
04.2004 - 11.2011
- Carried out all requirements for running small business (up to 15 staff) including book keeping (MYOB), accounts, wages, taxation, superannuation, insurance, onboarding new employees
- Scheduled jobs and staff rosters
- Provided accurate quotations for jobs and building client relationships.
- Managed and motivated employees to be productive and engaged in work.
- Managed and trained staff in safe and efficient cleaning methods achieving customer and staff satisfaction.
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments.
- Submitting and winning local shire tenders to increase business.
Education
Bachelor of Arts - Fine Arts
Edith Cowan University
Bunbury, Western Australia12.2024
Skills
- Excellent communication skills, both written and personal
- Can thrive as team member, but also has confidence and initiative to work alone when required
- Avid learner who endeavours to learn new skills to constantly improve knowledge and performance
- Adapts to change and new tasks easily
- Organized and able to manage time efficiently
- Conscious of safety and regulations
- Mature outlook with strong work ethic
Timeline
Courier (sub-contractor)
Team Global Express (formerly TOLL)
09.2022 - Current
Sales and Administration
Golden West Blinds And Curtains
11.2020 - 09.2022
Team Member, Call Centre
Services Australia (Centrelink)
04.2018 - 11.2020
Contract Cleaner
Self- Employed
01.2016 - 04.2018
Sales Consultant
Axel 'n Rose Boutique
01.2013 - 12.2015
Manager and Director
Bay Cleaning Services
04.2004 - 11.2011
Bachelor of Arts - Fine Arts
Edith Cowan University
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