Summary
Overview
Work History
Education
Skills
Photography
Timeline
Generic

Dennae Tate

Summary

Customer-focused with successful 25-year career in management and operations.

Proven history in exceeding targets and KPI's.

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as an integral part of your team.

Overview

20
20
years of professional experience

Work History

Team Leader Manager

Pennywise
05.2021 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Met and exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction, such as VIP jewellery nights, developing and implementing jewellery training procedures company wide, resulting in increased high end jewellery sales.
  • Boosted customer engagement by implementing creative retail marketing strategies.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Store Manager

Brumbys Bakery
01.2004 - 01.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping.

Education

High School Diploma -

Park Ridge State High School
Park Ridge, QLD

Skills

  • Customer Focus
  • Workload Management
  • Motivational Skills
  • Influencing skills
  • Staff Development
  • Operational Excellence
  • Customer Service
  • Good Judgment

Photography

Photography has been a love of mine for as long as I can remember.


I have dabbled in many aspects of the hobby, including weddings, maternity, portraits and landscapes.

It has brought me much joy and some beautiful experiences. From travelling to Thailand for weddings to birthing suites.


Timeline

Team Leader Manager

Pennywise
05.2021 - Current

Store Manager

Brumbys Bakery
01.2004 - 01.2021

High School Diploma -

Park Ridge State High School

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Dennae Tate