Zhihao (Dennis) Guo

Ashwood, VIC,VIC

Summary

Disciplined intern offering strong analytical and interpersonal skills. Proven high performance in customer service in restaurant setting and in taking leadership roles in group projects in university. Accomplished in performing quantitative data analysis through methods such as graphs and hypotheses testing. Quick to adapt to new environment. Eager to listen, learn and fulfill roles of increased responsibility to add value to a dynamic team.

Work History

Waiter

Dumpling King Box Hill

Box Hill, VIC

11.2021 - 02.2022

Greeted, seated, served customers in a 20-table, high-volume, formal Chinese restaurant at Box Hill Central Precinct
Regular Monday, Tuesday, Saturday waiter, up to 9 hours a day
Served 20 tables per shift with 80+ guests at a time
Worked in a team of 3 – 5 waiters/waitresses
Executed high-quality customer service, including receiving orders, serving in a friendly manner, accommodating the requests efficiently and quickly
Stocked beverages, napkins, table clothes, and other supplies regularly
Followed guidelines for allergy and diet concerns and complied with food handling safety regulations and procedures

Stock Clerk

Coles

06.2018 - 07.2018

Stocked and organised shelves to maintain accessibility for customers as well as visual aesthetics of the store
Provided customer service, including directing customers to requested items in a friendly manner

Education

Bachelor of Commerce - Finance And Management

University of Melbourne

VCE - ATAR 98.45 -

Scotch College

Hawthorn, VIC

Prince Alfred College

Kent Town, SA

Skills

Mature and likable
Fast learner
Resilient and hard-working
Excel in teamwork scenarios

Exceptional attention to detail
Experienced in Python and R language
Proficient in Mandarin and English
Intermediate French and elementary Japanese

Interests

Reading Bloomberg and other business-related magazines regularly
Reading domestic and international economic and political news
Fencing
Guitar (Grade 7), saxophone (Grade 5)
Favourite music artists: Queen, Ed Sheeran, Joker Xue
Training fitness and Muay Thai weekly
Badminton, Table tennis
Board games: ROOT, Pandemic, CATAN, Splendor, Texas hold'em
Video games: strategy (TFT), MOBA (League of Legends), and FPS (Apex Legends)