Dennis Tombe
Ellenbrook ,WA
Summary
Highly motivated and adaptable professional with a strong foundation in customer service, coordination, and safety management. Skilled in both proactive and reactive approaches to security, with experience in monitoring systems, managing emergencies, and identifying potential hazards. Demonstrated ability to handle customer interactions professionally, ensuring both service excellence and security. Eager to transition into the security industry, leveraging my customer service background alongside proactive risk mitigation and reactive crisis management to enhance the safety of clients and property.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Coordinator
Helping Community Solutions
05.2023 - Current
- Provided direct oversight and support to clients, ensuring their safety and well-being in a fast-paced environment.
- Coordinated with external contractors and delivery teams, ensuring seamless operations and adherence to safety protocols.
- Proactively monitored building facilities for potential hazards, ensuring that any faults were promptly reported for rectification.
- Regularly communicated with clients and their families, providing comprehensive support and responding to any urgent needs or emergencies.
- Conducted regular assessments of the environment to identify risks and worked closely with the team to mitigate them, aligning with best practices for safety and security.
- Kept detailed records of client progress, service delivery, and safety protocols to ensure compliance with internal standards and external regulations.
Support Mentor
Innovative Support
01.2022 - 12.2023
- Monitored clients physical and mental health, ensuring their safety within both home and community settings, which included proactively managing any emerging risks.
- Conducted safety assessments of clients’ homes, identifying potential hazards and coordinating with supervisors to address safety risks and concerns.
- Provided crisis management during emergency situations, ensuring clients were safe and secure while also documenting incidents for future risk mitigation.
- Supported clients during medical and social emergencies, acting swiftly to secure additional help and maintain calm during high-stress situations.
- Coordinated with families, medical professionals, and external agencies to ensure continuity of care, all while maintaining secure and accurate documentation of activities.
Sales Assistant
ZARA
01.2019 - 07.2023
- Actively provided proactive customer service by addressing potential security risks on the sales floor, such as monitoring for shoplifting or safety hazards.
- Reactively handled customer complaints and escalated security concerns, ensuring timely and effective resolution while maintaining a secure store environment.
- Collaborated with team members to oversee contractor and delivery coordination, adhering to safety and security protocols during all in-store operations.
- Conducted regular store patrols to identify potential risks, taking proactive steps to rectify any issues and ensure a safe environment for customers and staff
Education
Diploma of Community Services
RTO Frontier
Skills
- Proactive Safety Monitoring & Hazard Identification
- Reactive Crisis Intervention & Emergency Response
- Customer Service Excellence & Communication
- CCTV & Access Control Systems Monitoring
- Sales expertise
- Building Patrols & Risk Mitigation
- Contractor Coordination & Delivery Management
- Record Keeping & Incident Documentation
- Report Writing
- Crisis Management
- Conflict de-escalation
Certification
- Certificates II in Security Operations
- Prepare to work safely in the construction industry
- Work safely at heights
- Gas test atmospheres
- Enter and work in confined spaces
- Observe permit work
- Work in accordance with an issued permit
- Provide Cardiopulmonary Resuscitation, Provide First Aid & CPR
- Current Working with Children's Check
- Unrestricted license and access to a fully comprehensive insured vehicle
- National police check
Timeline
Care Coordinator
Helping Community Solutions
05.2023 - Current
Support Mentor
Innovative Support
01.2022 - 12.2023
Sales Assistant
ZARA
01.2019 - 07.2023
- Certificates II in Security Operations
- Prepare to work safely in the construction industry
- Work safely at heights
- Gas test atmospheres
- Enter and work in confined spaces
- Observe permit work
- Work in accordance with an issued permit
- Provide Cardiopulmonary Resuscitation, Provide First Aid & CPR
- Current Working with Children's Check
- Unrestricted license and access to a fully comprehensive insured vehicle
- National police check
Diploma of Community Services
RTO Frontier
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