Deone Spiteri
Summary
Friendly and professional with strong multitasking and communication skills with Proven ability to work collaboratively with team members and work independently.
I Enjoy communications and building relationships I am enthusiastic about helping others and bringing out the best in people and situations with a solution driven approach and positive attitude.
I Love to learn, grow and take the opportunity for progression where it arises, I am a strong believer we can always further our skills and knowledge with an open
mind and ability to take on feedback.
My previous experience has given me many great opportunities and skills but most importantly resilience.
Overview
13
13
years of professional experience
Work History
Talent Acquisition Specialist
Credit Corp Group
03.2022 - Current
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Develop and implement innovative recruitment strategies to attract high quality candidates and fill vacancies across the company.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Conducted telephone interviews to assess candidate experience and qualifications.
- Demonstrate professionalism and courtesy in interactions with potential candidates and company employees.
- Sourced and screened candidates for finance roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Developed and maintained strong working relationships with Operations/hiring Managers, HR team, Learning & development team and to foster partnerships that produced consistent results.
Customer Relationship Manager
Credit Corp Group
10.2019 - 03.2022
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Communication Problem Solving, Active Listening, to build rapport and negotiate suitable outcomes.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system
- Assist in training new Team members on company policies, procedures, and best practices.
- Skilled in resolving inquiries, complaints, and issues in a timely and professional manner
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Meet and exceed agreed Key Performance indicators to contribute to the success of the team.
- Ensure compliance with all regulatory requirements throughout the debt recovery process.
- Strong negotiation skills to achieve the best possible outcomes.
Hotel Duty Manager
Lawnlake/Bittini Group
08.2018 - 10.2019
- Trained employees in essential job functions.
- Daily banking and reconciliation tasks.
- Continual compliance associated with running a licenced venue.
- Daily and end of night reconciliation of POS systems, KENO, POKIES, TAB and balancing of till's and safes.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Staff rosters and hiring of new staff required across the venue.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
Gaming and Bar Attendant
LawnLake/Bittini Group
06.2011 - 08.2018
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Assist with training new Staff.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Checked ID cards and verified bar guests were of legal age.
- Operated POS system to collect payments from customers.
- TAB, GAMING, KENO , TITO, overall Bar operations.
- Maintained Quality customer service and RSA,RCG.
Customer Relationship Manager
Credit Corp Group
10.2012 - 07.2017
- Liaised and negotiated with customers to organise payment arrangements and payments in full strong focus on Debt collection.
- Communication Problem Solving, Active Listening, Conflict Resolution Relationship Building CRM Systems.
- Reached and exceeded monthly Targets and KPI's.
- Skip tracing and investigations, Generate leads to reconnect with customers.
- Strong negotiations skills.
- Communicate clear and confident with strong ability to have tough conversations and resolve each situation professionally.
- Manage portfolio of accounts and guide Customer to resolve outstanding financial matters.
- Multitasking and utilising databases for investigations including CRM, TRA, RP DATA, MS, and multiple skip-tracing tools.
- Use effective and engaging communications to implement and monitor payment arrangements.
- Proactively make outbound calls in a high pace call centre.
- Identify hardship language and potential vulnerable customers, take appropriate steps to implement suitable arrangements and ensure needs are met with compassion and understanding.
Education
Certificate 3 in Financial Services RG 146
TAFE
NSW 2021
Certificate 4 in Business And Administration
TAFE Mudgee
10.2002
Skills
- Flexible and Adaptable
- Recruitment Experience
- Collections experience
- Strong Communication skills
- Active listening
- Conflict resolution
- Multitasking capabilities
- Adaptability
- Interpersonal skills
- Attention to detail
- Relationship building
- Social awareness and accountability
Timeline
Talent Acquisition Specialist
Credit Corp Group
03.2022 - Current
Customer Relationship Manager
Credit Corp Group
10.2019 - 03.2022
Hotel Duty Manager
Lawnlake/Bittini Group
08.2018 - 10.2019
Customer Relationship Manager
Credit Corp Group
10.2012 - 07.2017
Gaming and Bar Attendant
LawnLake/Bittini Group
06.2011 - 08.2018
Certificate 3 in Financial Services RG 146
TAFE
Certificate 4 in Business And Administration
TAFE Mudgee
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