Derek Massie
BANYO
Summary
I’m Very motivated and results-oriented, I’m very adaptable to new opportunities and situations, I thrive under pressure and learn best by visually seeing what needs to be done And then being able to take in advice and tips to improve myself in what I’m doing. I’m a very creative and passionate person, with very good people skills, I love challenging myself And getting out of my comfort zone
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
4wd Supacentre
07.2024 - 11.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Ran Click and Collect for 2 months
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
BOH duties
Carls Jnr
11.2023 - 04.2024
- Kept work area clean through daily tasks such as sweeping, mopping, and trash removal.
- Aided in the implementation of loss prevention strategies by conducting regular inspections of backroom areas and maintaining vigilance on the sales floor.
- Boosted customer loyalty with friendly assistance and helpful responses to inquiries regarding products or services.
- Increased store efficiency through effective communication with team members, ensuring smooth daily operations.
Automotive Glazier
OBRIEN AUTOGLASS
03.2023 - 07.2023
- Executed removal and installation of windscreens.
- Reference – Teena Lanigan (manager) 0476 121 886
- Conducted thorough inspections of vehicles before and after service to guarantee top-notch results every time.
- Skilled in using advanced tools and equipment for precision cutting, shaping, installation, and repair of automotive glass components.
Dispatch Worker
Chemist Warehouse
10.2022 - 01.2023
- ASAP Recruitment
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments
- Dispatching picked orders onto pallets
Retail Sales Associate
Supercheap Auto
10.2021 - 04.2022
- Resolved customer inquiries efficiently.
- Receiving Orders
- Data intake
- Stocktake
- Floor Stock recovery (pulling stock forward)
- Restock
- Transferred among multiple stores including Taigum, Lawnton, and Deception Bay.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Domino’s Morayfield
01.2018 - 01.2020
- Customer Service
- Phone calls
- Saucing
- Rotation of cold room
- Dough Maker
Nadra Eggs Boondall
01.2017 - 01.2018
- Company Overview: Family-owned poultry farm
- Egg collection
- Landscaping (mowing, whipper snipping etc)
- Produce packaging
- Delivery offsider
- Moving chickens
- Store Cleaning (sweeping/mopping etc)
- Family-owned poultry farm
- Started work at the age of 6
- Was on and off until 2017
- Then was on the books for a year
Education
Completed Year 10 -
Deception Bay State High School
Deception Bay01.2021
Year 10 -
Tullawong State High School
Tullawong01.2020
Year 6 -
Tullawong State Primary School
Tullawong01.2016
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Professional appearance
- Stocking and receiving
- Store maintenance
- Sales expertise
- Display setup
- Order processing
- Brand representation
- Upselling strategies
- Sales goals attainment
- Merchandise display
- Sales trends
- Customer follow-up
- Price tagging
- Discount application
- Barcode scanning
- Sales report generation
- Rapport development
- Loyalty promotion
- Positive and professional
- Attention to detail
- Organization
- Adaptable and flexible
- Goal driven
Referees
Jodie McLeod (Secretary) 07 3265 1755 - Nadia Eggs
Mitchell Hodkinson (Assistant Manager at the time)
0478 112 144 (Dominos)
Hailey Manson (Store Manager at the time)
0423 524 189 (Supercheap Auto)
Blake Rampage (Assistant Manager at the time)
0432 365 113 (Supercheap Auto)
Teena Lanigan (Manager)
0476 121 886 (Obrien Autoglass)
Keanu Jackson (staff member)
0478 031 009 (4wd Supacentre)
Timeline
Retail Sales Associate
4wd Supacentre
07.2024 - 11.2024
BOH duties
Carls Jnr
11.2023 - 04.2024
Automotive Glazier
OBRIEN AUTOGLASS
03.2023 - 07.2023
Dispatch Worker
Chemist Warehouse
10.2022 - 01.2023
Retail Sales Associate
Supercheap Auto
10.2021 - 04.2022
Domino’s Morayfield
01.2018 - 01.2020
Nadra Eggs Boondall
01.2017 - 01.2018
Completed Year 10 -
Deception Bay State High School
Year 10 -
Tullawong State High School
Year 6 -
Tullawong State Primary School
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