Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Derrick Walton

Fortitude Valley

Summary

Motivated cafe manager and head barista with a proven track record of success in mentoring and training new employees, delivering exceptional customer service, and overseeing daily operations. Experienced in scheduling, budgeting, and multitasking to ensure smooth workflow and maximize efficiency. Utilizes strong analytical and problem-solving skills to effectively address operational issues and drive sales. Adept at fostering open communication and motivating teams to achieve their full potential.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cafe Manager and Head Barista

Mylk & Ko Café
01.2022 - Current
  • Delivered prompt and efficient resolution to customer complaints.
  • Directed day-to-day functions with a focus on scheduling and budgeting, demonstrating exceptional multitasking skills.
  • Liaised regularly with upper management to ensure alignment of goals and objectives
  • Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques.

Cafe Supervisor

Bellboy Café
01.2020 - 01.2021
  • Trained new employees on company policies, procedures and work ethics
  • Worked closely with upper management to develop strategies for improving operational efficiency within the department
  • Resolved conflicts between team members and departments
  • Answered customer questions and made product recommendations according to needs.

Rounder

Hospitality All
01.2016 - 01.2017
  • Assisted with set-up and clean-up of event equipment
  • Provided excellent customer service to attendees
  • Maintained a professional demeanor while interacting with clients, vendors, and sponsors
  • Demonstrated excellent customer service skills by responding promptly to inquiries and addressing customer concerns in a timely manner.

Bar Supervisor

Goughing Gherkin
01.2014 - 01.2016
  • Maintained high standards of cleanliness and safety within the bar area
  • Assisted in training new bartenders on drink recipes, pouring techniques, cash handling practices
  • Ensured compliance with all state regulations regarding alcohol sales and service
  • Demonstrated ability to lead and motivate a team of staff members.

Waiter

Goldfish Bowl
01.2014 - 01.2016
  • Welcomed guests with professionalism and friendliness.
  • Executed restocking supplies, cleaning work areas and setting up the dining room for next day's business.
  • Fostered strong relationships with co-workers, management team members, and customers through positive communication.
  • Executed various tasks effectively while showcasing excellent organizational skills.

Manager

Coles Supermarket
01.2011 - 01.2013
  • Partnered with colleagues to accomplish objectives.
  • Delivered exceptional customer service in a dynamic setting.
  • Maintained updated knowledge of industry trends.
  • Delivered timely and polite service to customers.

Education

High School Diploma - undefined

Wauchope High School
Wauchope, NSW
December 2010

Skills

  • Collaborative Teamwork
  • Reliable and Responsible
  • Supportive Strong Relationship Building
  • Quickly Adjusts to New Situations
  • Composed in High-Stress Situations
  • Upholding Professional Boundaries
  • Diversity Appreciation
  • Self Motivation
  • Positive Workplace Attitude
  • Valid Blue Card (2024)
  • Current Police Clearance
  • First-Aid and CPR Certified (2024)

Certification

• QLD Class C Drivers Licence

• QLD Supervisor Food and Safety Certificate

• QLD Blue Card - Working With Children

• QLD Police Check Certificate

• QLD First Aid Certificate

• QLD CPR Certificate

Additional Information

  • ACCOMPLISHMENTS ,
  • 2011 Australia Young citizen of the year, Mid North Coast, NSWMNC
  • 2010 (OAM) Youth order of Australia
  • 2010 Vice Captain Wauchope High2009
  • 2009 Defense Force Leaderships Award
  • 2009 ADA Sheather Community Service
  • 2009 Main Cast character in MTV film Dungoona
  • 2004 Junior Australian of the Year - Central Darling Shire, NSW.

Timeline

Cafe Manager and Head Barista

Mylk & Ko Café
01.2022 - Current

Cafe Supervisor

Bellboy Café
01.2020 - 01.2021

Rounder

Hospitality All
01.2016 - 01.2017

Bar Supervisor

Goughing Gherkin
01.2014 - 01.2016

Waiter

Goldfish Bowl
01.2014 - 01.2016

Manager

Coles Supermarket
01.2011 - 01.2013

High School Diploma - undefined

Wauchope High School

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Derrick Walton