Deshan Kumarasamy

Telecommunications, Data and Security Technician

DDSI PTY LTD

PENRITH, NSW

07.1998 - Current

Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Designed wiring plans for new buildings and built renovations for data and voice communications.
Provided technical support on various telecommunication systems issues.
Identified opportunities to improve use and functionality of customers systems and provided recommendations.
Diagnosed problems related to voice and data communication networks.
Read and interpreted technical documentation in order to accurately configure equipment.
Handled multiple simultaneous deployment projects against strict deadlines.
Climbed poles and ladders to install, maintain or inspect equipment.
Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
Laid out cabling plans and ran through buildings to desired locations.
Maintained network records, including inventory of hardware and software components.
Developed preventive maintenance plans for telecommunications equipment.
Collaborated with other departments to resolve any issues affecting telecom operations.
Installed, set up and repaired devices and system components.
Provided installation, service and maintenance for broadband internet and digital telephone service.
Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
Adapted quickly to changing technologies in the field of telecommunications engineering.
Disassembled equipment, inspecting and tested wiring to locate and repair problems.
Configured and installed telecommunications hardware, such as routers, hubs, switches and multiplexers.
Constructed detailed diagrams of existing telephone systems for reference purposes.
Ensured all telecom projects were completed within budget constraints.
Coordinated installation activities with customer personnel.
Resolved complex network connectivity issues in a timely manner.
Installed network interface devices and rearranged inside wiring.
Measured, cut, spliced and installed wires and cables.
Investigated customer complaints regarding telecom services or products.
Tested and troubleshot telecommunication systems to identify malfunctions or defects.
Briefed customers on equipment, usage, and product specification.
Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
Installed cabling for data and voice communications between buildings.
Assembled and installed communication equipment.
Logged service calls and closed work orders by recording issues resolved and services provided.
Ran wires between components and to outside cable systems.
Installed and repaired distribution racks and cables.
Trained end users on how to use telecoms equipment effectively.
Implemented changes according to industry standards and best practices.
Performed regular upgrades to existing telecom infrastructure.
Assisted with developing long-term strategies to accommodate future needs of telecommunications network.
Tested connections to verify power supplies and communication link functionality.
Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
Analyzed requirements for new or modified telecommunications systems.
Evaluated information provided and worked with customers to provide best possible solutions.
Exceeded customer satisfaction by finding creative solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Identified needs of customers promptly and efficiently.
Understood and followed oral and written directions.
Troubleshot, diagnosed and repaired customer's data communication systems.
Developed solutions to ensure optimal performance of the customers' data communication infrastructure.
Collaborated with other technicians to troubleshoot complex issues quickly and efficiently.
Configured, tested and maintained customer's networking equipment such as routers, switches and hubs.
Evaluated existing network configurations against industry standards for best practices.
Assisted in the design, implementation and maintenance of wide area networks.
Performed installation of wireless access points in order to extend the customers' LANs.
Maintained up-to-date knowledge about industry trends related to data communications technology.
Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
Drove revenue by promoting products and services for sales conversions.
Researched new technologies that could improve customer's current network setup.
Worked closely with vendors on special projects such as hardware upgrades or software installations.
Responded promptly to emergency service requests from clients in order to minimize downtime.
Created detailed documentation for all implemented network changes for future reference purposes.
Installed network cabling for various data communication networks.
Planned and completed group projects, working smoothly with others.
Assisted with customer requests and answered questions to improve satisfaction.
Installed and configured security systems, including alarm panels, keypads, motion detectors, door contacts, and sirens.
Met with clients to discuss security features, needs and service costs.
Planned security installations by surveying locations, laying out equipment and reading wiring plans.
Coordinated with vendors to obtain parts or supplies necessary for repairs or installations.
Tested equipment, connections and signals to verify security system functionality.
Installed, maintained and repaired CCTV systems for residential, commercial and industrial customers.
Developed plans for expansion of existing CCTV systems based on customer requirements.
Created a network of cables to connect video surveillance system components.
Worked with building owners and managers in planning security camera placement layout design.
Troubleshot technical problems with the CCTV system including cameras, monitors, DVRs and other devices.
Repaired faulty connections between cameras and control units due to poor wiring workmanship.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Ran cables inside walls, within trenches and suspended in air in both residential dwellings and commercial buildings required for security system operation.
Diagnosed hardware issues using tools such as oscilloscope, signal generator or multimeter to identify any faults in the system's wiring or circuitry.
Coordinated installation activities with contractors such as electricians or carpenters when necessary.
Programmed digital video recorders to capture footage from multiple angles simultaneously.
Installed, tested and serviced alarm systems to determine correction functionality.
Built client relations through professional composure and technical expertise to establish personal and company rapport and cultivate contract retention.
Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
Configured and tested cameras to ensure optimal performance.
Installed motion detectors, door contacts and other related safety devices as required by clients' needs.
Performed preventive maintenance on all CCTV equipment.
Calibrated camera lenses for focus, clarity and wide angle view.
Provided customer training on use of security systems, features and benefits.
Restored malfunctioning devices to original functionality and replaced as necessary.
Engaged in troubleshooting procedures in newly- and previously-installed security systems, consulting manuals and applying technical expertise to resolve performance issues.
Analyzed data from recordings stored on hard drives or servers to help solve criminal cases.
Conducted site surveys to determine locations of cameras and other equipment needed.
Installed wiring and panels and set configurations for security alarm systems, access control and CCTV systems.

Summary

Overview

Work History

Telecommunications, Data and Security Technician

Education

High School Degree - Certificate 3 Telecommunications

Skills

Certification

Timeline

Telecommunications, Data and Security Technician

High School Degree - Certificate 3 Telecommunications

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