DEVANSHI PATEL
Mill Park,VIC
Summary
Proficient in processing transactions and interaction in a truly approachable manner with intent to learn and contribute positively to the team.
Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Maxicus
07.2020 - 04.2021
- As Customer Support Representative, managed all customer interactions across various channels, providing accurate and complete information to customers using accurate tools and methods in efficient time.
Appointment Setter
Ultratech Cement
03.2018 - 07.2020
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Maintaining high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Education
Bachelor of Commerce -
Maharaja Sayajirao University
09.2022
Masters in Digital Marketing -
Digital Sandip Academy
Skills
- Decisive and flexible
- Client Engagement
- Presentation Skills
- Appointment Coordination
- Verbal & Written communication
- Customer Relationship Management
- Complaint Handling
- Customer Engagement
- Team Collaboration
- Active listening
- Pre-eminent analytical skill
- Digital trends
Languages
ENGLISH
HINDI
GUJARATI
Profile
devanshi231917@gmail.com, +61 494 104 429
Hobbies and Interests
- Market Trading
- Reading Books (Non-fictional)
- Meditation
Timeline
Customer Service Executive
Maxicus
07.2020 - 04.2021
Appointment Setter
Ultratech Cement
03.2018 - 07.2020
Bachelor of Commerce -
Maharaja Sayajirao University
Masters in Digital Marketing -
Digital Sandip Academy
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