Experienced in administrative and customer service roles, enthusiastic about expanding skills and knowledge in facility management. Strong foundation in administrative work with valuable experience in federal governance, local council, and multicultural organizations. Proven ability to foster collaborative team environment and adapt to evolving needs, consistently achieving organizational goals.
Hi, I’m
DEV KUMARI SHRESTHA
Admin & Customer Services
Kalkallo
Summary
Overview
10
years of professional experience
3
Certifications
4
Languages
Work History
Services Australia
Customer Service
02.2024 - 04.2024
Job overview
- Provided exceptional customer service, addressing customer inquiries professionally and compassionately.
- Processed online customer claims accurately and maintained confidentiality.
- Maintained accurate records of deliveries, including tracking information.
- Provided exceptional customer service, addressing concerns promptly and courteously to ensure customer satisfaction.
- Followed company policies and procedures, as well as adhered to relevant safety and regulatory requirements
- Quality assurance activities to ensure payments are delivered accurately
- Gathered and reported customer feedback to help improve service quality
- Worked closely with other colleagues and teams to ensure a seamless customer services.
City of Melbourne Council
Program Support Worker
04.2022 - 01.2024
Job overview
- Assisted Program Coordinator to plan, coordinate, and delivery of programs and activities to the community group
- Ensured all activities comply with relevant policies, procedures, and regulations
- Provided exceptional administrative support for daily operations, enhancing overall program functioning.
- Monitored the appropriateness of activities and participate in regular evaluation of those activities.
- Conducted training and development program to participants and volunteers.
- Facilitated communication between departments, ensuring smooth project coordination and execution.
- Actively participated in meetings, contributing valuable ideas to enhance decision-making.
- Effectively communicated with the community members about program details and updates
- Ensured timely reporting of progress updates to relevant stakeholders, enhancing transparency and building trust among partners involved in the program''s delivery
- Achieved successful program outcomes by setting clear goals and monitoring progress regularly.
- Assisted in the evaluation of program effectiveness and making recommendations for improvements
- Collaborated with team members to develop innovative solutions for complex challenges faced during program implementation.
Central Queensland Multicultural Association Inc
Community Skill Support Officer
01.2018 - 09.2021
Job overview
- Planed, implemented, and evaluated activities for diverse community groups, ensuring alignment with Community Action for a Multicultural Society (CAMS) program outcomes within budget and time constraints.
- Organized community programs, activities, and workshops in collaboration with volunteers, local communities, councils, and organizations.
- Managed daily administrative operations of CAMS programs at community centers/facilities.
- Interact with community participants, leaders, and stakeholders to foster engagement and inclusivity.
- Attend organizational and community network meetings to enhance program integration and collaboration.
- Manage hall bookings, ensuring facilities are safe, secure, and ready for community use.
- Maintain accurate program data, including administrative updates and reports.
- Prepare progress reports every six months and submit annual work plans to the Government.
- Increase awareness of the needs and challenges faced by CALD (Culturally and Linguistically Diverse) individuals and communities.
- Ensure compliance with organizational policies, procedures, and regulations.
- Effectively manage time, prioritize tasks, and organize workload to deliver CAMS programs efficiently.
Mates International Education and Visa Services
Admin Support
01.2014 - 04.2016
Job overview
- Communicated verbally and in writing with students and universities regarding visa and study-related matters.
- Provided excellent customer service, addressing client concerns and ensuring a positive experience.
- Managed appointments and calendars for counselors and students to ensure efficient scheduling.
- Maintained accurate records of client information, application statuses, and communications in databases.
- Organized and maintained both physical and electronic files and records for easy access and compliance.
- Prepared and processed application forms, visa documents, and other required paperwork to facilitate smooth processing.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Education
Central Queensland UniversityBrisbane, QLD
Masters from Professional Accounting
01-2014
University Overview
Metropolitan South Institute of TAFEBrisbane, QLD
Diploma from Community Services Work
01-2011
University Overview
Tribhuvan UniversityKathmandu, Nepal
Bachelor from Management
01-2008
University Overview
Skills
Advanced Excel Skills
Certification
Working with Children Card, VIC, Australia
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Timeline
Customer Service
Services Australia
02.2024 - 04.2024
Program Support Worker
City of Melbourne Council
04.2022 - 01.2024
Community Skill Support Officer
Central Queensland Multicultural Association Inc
01.2018 - 09.2021
Admin Support
Mates International Education and Visa Services
01.2014 - 04.2016
Working with Children Card, VIC, Australia
First Aid Certificate
Full Driving License
Central Queensland University
Masters from Professional Accounting
Metropolitan South Institute of TAFE
Diploma from Community Services Work
Tribhuvan University
Bachelor from Management
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