Devlin Quai Hoi
Summary
Experienced with academic research, group projects, and time management. Utilizes research skills to gather and analyze data effectively, contributing to informed decision-making. Knowledge of collaboration techniques ensures successful teamwork and project completion.
Overview
25
25
years of professional experience
Work History
Work Experience Student
Air International Transit
01.2001 - 02.2001
- Developed an understanding of refrigeration and air conditioning devices
- Developed teamwork and communication skills
- Developed an understanding of the importance of good business practice including documentation and organization of stock and deliveries
- Improved manual dexterity with various industry related tools
Executive Sales Consultant
Dutton One Retail
01.2024 - Current
- Boosted sales revenue by developing and implementing effective sales strategies.
- Continuously sought self-improvement through online training, workshops, and staying informed about the latest sales and management skills in order to maintain a competitive edge.
- Established strong relationships with key clients, leading to increased repeat business.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Preowned Sales Consultant
Essendon Mazda
01.2018 - 12.2023
- -Engaged in high volume sales of Mazda and other preowned vehicles
- -Stock control
- -Lead management and inbound sales
- -Sales training and personal improvement
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Finance and Insurance Consultant
Mazda
01.2019 - 12.2021
- Complied and Trained in Mazda Finance
- Complied and trained with Allianz and Power Torque Insurances
- Sales of Extended Warranties and Insurances
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Mentored junior consultants, providing guidance on best practices for client relations and policy analysis.
- Increased customer satisfaction ratings through timely claims processing and consistent communication with clients.
Professional Sales Consultant
Watson Renault Bundoora
01.2015 - 01.2018
- Certified Sales Training (Bronze, Silver and Gold)
- Obtained monthly targets in sales
- Pursued ongoing Sales training for Renault branding
Business Manager
Northern Motor Group (Chrysler, Dodge Jeep and Kia)
01.2014 - 01.2015
- Facilitated Finance across multiple franchises
- Warranty sales and processing
- Learnt how to use the Nissan NFS Finance Software
- Held monthly bonuses for sales staff
Business Manager
Watson Holden
01.2013 - 01.2014
- Facilitated Finance for New and Used vehicles
- Receipt processing
- Warranty sales and Processing
- Use of Bank Of Melbourne Sovereign Software
- Extensive training in Insurance products By Harrier and Swann Insurance
- Proven track record in Sales
Sales Executive
Northern Motor Group (Northern Nissan)
01.2012 - 01.2013
- Sales Executive selling Nissan Vehicles
- Underwent extensive training to understand the Nissan product and services
- Proven track record in sales and customer service
Assistant Store Manager
Dicksmith Electronics
01.2008 - 01.2012
- Selling measured against KPIs( Warranties, Finance, Add-ons etc)
- Operating the opening and closure of stores and sale preparation
- Delegating tasks and motivating staff to help reach their targets
- Being able to read your client and deliver through product knowledge
Sales Consultant
EB Games
01.2007 - 01.2008
- Customer Service and Sales
- Operation of POS and EFTPOS Systems
- Customer Resolution
Customer Service/Sales Assistant
Cotton On
01.2005 - 01.2007
- Operation of POS and EFTPOS systems
- Customer Service
- Product merchandising and stock replenishment
- Implementation of seasonal store promotions
Store Manager
Suburban Clothing
01.2005 - 01.2006
- Operating POS and EFTPOS systems
- Store managing responsibilities including opening and closing of the store
- Money handling responsibilities including daily reconciliation and banking
- Stock merchandising and replenishment
- Customer Service and assistance including up-selling and implementing seasonal promotions
- Telephone enquiries and stock receivable
Customer Service
Greenbrook-Dial-A-Pizza
01.2000 - 01.2006
- Customer Service
- Operation of POS and EFTPOS systems
- General Cleaning Duties
- Food preparation and pizza making
- Telephone enquiries
Education
Victorian Certificate of Education -
St. Monica’s College
01.2003
Hobbies and Interests
- History
- Music and Cinema
- Reading and Traveling
Timeline
Executive Sales Consultant
Dutton One Retail
01.2024 - Current
Finance and Insurance Consultant
Mazda
01.2019 - 12.2021
Preowned Sales Consultant
Essendon Mazda
01.2018 - 12.2023
Professional Sales Consultant
Watson Renault Bundoora
01.2015 - 01.2018
Business Manager
Northern Motor Group (Chrysler, Dodge Jeep and Kia)
01.2014 - 01.2015
Business Manager
Watson Holden
01.2013 - 01.2014
Sales Executive
Northern Motor Group (Northern Nissan)
01.2012 - 01.2013
Assistant Store Manager
Dicksmith Electronics
01.2008 - 01.2012
Sales Consultant
EB Games
01.2007 - 01.2008
Customer Service/Sales Assistant
Cotton On
01.2005 - 01.2007
Store Manager
Suburban Clothing
01.2005 - 01.2006
Work Experience Student
Air International Transit
01.2001 - 02.2001
Customer Service
Greenbrook-Dial-A-Pizza
01.2000 - 01.2006
Victorian Certificate of Education -
St. Monica’s College
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