Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Volunteering
Timeline

Dhairya Malhotra

Sydney,Australia

Summary

Highly organized and detail-oriented professional with extensive experience in customer service, administrative support, and leadership roles. Known for exceptional communication skills, the ability to build strong client relationships, and a proven track record of improving processes and achieving customer satisfaction. A dynamic team player with a positive attitude and a knack for resolving challenging situations effectively. Skilled in using CRM systems, Microsoft Office Suite, and managing sensitive data with high confidentiality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartending and Chef Apprentice

Roundhouse
01.2023 - Current
  • Delivered outstanding customer service in a high-paced hospitality environment, ensuring client satisfaction and repeat patronage
  • Managed administrative duties such as stock checks and record keeping, enhancing operational efficiency
  • Developed and maintained excellent customer relationships, embodying a customer-first approach

Sales worker

IKEA Tempe
01.2022 - 01.2023
  • Provided exceptional service in a dynamic retail setting, assisting customers with inquiries and improving their overall experience
  • Resolved complex customer issues with a focus on building trust and loyalty
  • Gained proficiency in inventory management, reporting, and data analysis

Law Intern/Clerk

M/s. Kapoor & Co. Law Firm
01.2021 - 12.2021
  • Supported senior lawyers in managing case documentation and client onboarding, ensuring all legal and regulatory requirements were met
  • Communicated effectively with clients, handling sensitive conversations with professionalism and empathy
  • Maintained accurate records while adhering to confidentiality standards

Education

Bachelor of Criminology and Criminal Justice -

University of New South Wales (UNSW)
Graduated

Diploma in Management Foundation Studies -

University of New South Wales (UNSW)

Skills

  • Strong organizational and multitasking abilities
  • Exceptional verbal and written communication skills
  • Customer relationship management
  • Client onboarding
  • Proficient in Microsoft Office Suite
  • Proficient in CRM systems
  • High attention to detail
  • Accuracy in loan processing
  • Documentation
  • Reliable
  • Positive attitude
  • Proactive attitude
  • Leadership
  • Team collaboration
  • Project management
  • Skilled in handling challenging conversations
  • Professionalism
  • Strong confidentiality
  • Compliance management
  • Nvivo
  • IBM SPSS
  • Complaint Management
  • Curiosity to develop
  • Teamwork
  • Versatile
  • Quick thinker
  • Document Management
  • Stress management

Certification

  • Responsible Service of Alcohol, Kenivelle College, Sydney, NSW, 01/01/23
  • Excel Certification, Aptron Institution, New Delhi, Delhi, 01/01/21

References

Available upon request

Hobbies and Interests

  • Watersports
  • Martial arts
  • Cinematography
  • Car enthusiast
  • Entrepreneurial ideas
  • Music
  • Marketing

Volunteering

  • Vice President for Marketing, Marketing and Analytical Society (MASOC), UNSW, Sydney, NSW, 01/01/23, Present, Led strategic marketing initiatives to enhance society visibility and member engagement., Developed and implemented campaigns leveraging data-driven insights to optimize reach and impact.
  • Marketing Head, Waterski and Sailing Club, UNSW, Sydney, NSW, 01/01/23, Present, Spearheaded marketing campaigns that increased event attendance, including a pub crawl with 110 participants, leveraging social media and campus engagement strategies., Collaborated with diverse teams to enhance club visibility and engagement among members.
  • Director of Social Media and Website Design, Waterski Club, UNSW, Sydney, NSW, 01/01/22, 12/31/22, Led social media initiatives that improved member participation and awareness, aligning strategies with organizational goals.
  • Lead Producer and Director, UNSW Law Review, Sydney, NSW, 01/01/23, 12/31/23, Coordinated large-scale projects with multiple stakeholders, demonstrating strong project management and communication skills., Mentored junior team members, fostering growth and collaboration within the team.
  • Volunteer, Blitz Volunteer Social, UNSW, Sydney, NSW, 01/01/22, 12/31/23, Organized and facilitated community engagement activities, enhancing the university's social impact.

Timeline

Bartending and Chef Apprentice - Roundhouse
01.2023 - Current
Sales worker - IKEA Tempe
01.2022 - 01.2023
Law Intern/Clerk - M/s. Kapoor & Co. Law Firm
01.2021 - 12.2021
University of New South Wales (UNSW) - Diploma in Management Foundation Studies,
University of New South Wales (UNSW) - Bachelor of Criminology and Criminal Justice,
Dhairya Malhotra