Dhani Jagan
Summary
Working diligently with specialized departments such as Intelligence Unit, Emergency Response Team and Dog Handler Operators to provide a safer Correctional Centre for Correctional Officers in NSW and QLD
Overview
7
7
years of professional experience
Work History
Custodial Officer
Queensland Corrective Services
07.2022 - Current
Correctional Case Officer
Serco Group
05.2020 - 07.2022
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed behaviour of inmates individually and in groups.
- Arranged for medical and dental care of inmates.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Discussed with offenders links between criminal behaviour and anger management problems or drug and alcohol abuse.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Arranged library visits, work assignments, family visits and counselling appointments for inmates.
Emergency Response Operator
Serco Group
05.2020 - 07.2022
- Determined emergency situation and developed plan of action.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Oversaw control centre, monitoring inmates, visitors and employees for signs of suspicious behaviour.
- Managed internal and external security of facility through frequent observations and discussions with other correctional officers.
- Worked with corrections officers to intervene in tense or hostile situations.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Examined incoming and outgoing mail to detect contraband.
LF LO Driver
Sigma Health Care
08.2018 - 07.2019
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
LF LO Driver
F.Mayer Imports
12.2016 - 07.2018
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Collaborated with team members to achieve target results
Education
Queensland Corrective Services
Brisbane, QLD06.2022
Certificate III - Correctional Practice
NSW Government
Grafton, NSW05.2020
Certificate IV - Criminal Justice
TAFE Queensland
South Bank, QLD2016
Certificate IV - Personal Training
Australian Institute of Fitness
Brisbane11.2013
High School Diploma -
Mt Gravatt High School
Brisbane10.2010
Skills
- Trained Emergency Response Operator
- Chemical Munitions/Agents (CS MK9 FOGGER & Gas Gun) trained
- Deescalation/Negotiations Tactics During Hostile Situations
- Riot Control
- High Risk Inmate Transports
- First Aid & CPR Qualified
- QCS Firearms Qualified
- Certificate III in Correctional Practice
- Certificate IV in Justice Studies
Referee
Deputy General Manager
Rodney Katieli
rodney.katieli@serco-ap.com
0423 625 960
FINA Manager ( Disability Services and Support )
Rob Si Hop
seehop.ngashiu@fina.org.au
0456 395 574
Queensland Corrective Services MSU ( Maximum Security Unit )
Sione Lemeki
sione.lemeki@corrections.qld.gov.au
0426 736 162
Timeline
Custodial Officer
Queensland Corrective Services
07.2022 - Current
Correctional Case Officer
Serco Group
05.2020 - 07.2022
Emergency Response Operator
Serco Group
05.2020 - 07.2022
LF LO Driver
Sigma Health Care
08.2018 - 07.2019
LF LO Driver
F.Mayer Imports
12.2016 - 07.2018
Queensland Corrective Services
Certificate III - Correctional Practice
NSW Government
Certificate IV - Criminal Justice
TAFE Queensland
Certificate IV - Personal Training
Australian Institute of Fitness
High School Diploma -
Mt Gravatt High School
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