Dhanusha Elamandala Srinivas
Sydney,NSW
Summary
Adept at enhancing customer engagement and satisfaction, my tenure at Spencer's Hypermarket, Reliance Fresh and More Hypermart honed my skills in store operations and customer service. Demonstrated expertise in cash handling and proactive in implementing store layout optimizations, significantly influencing purchasing decisions and market trends. Renowned for exceptional brand representation and merchandise display, consistently prioritizing customer needs and store hygiene. Well-versed at engaging with staff by discussing sales performance, maintaining accountability. Driven to maintain service standards by handling service issues and customer communications.
Overview
3
3
years of professional experience
Work History
Retail Sales Executive
Spencer's Hypermarket
04.2023 - 02.2024
- Increased customer satisfaction by resolving issues promptly and professionally.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
- Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
Retail Worker
Reliance Fresh
04.2022 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Retail Sales Associate
More Supermarket
04.2021 - 02.2022
- Welcomed customers, answered their questions, helped them in spotting products, selections, and purchases.
- Regularly cleaned and organized the store, maintaining hygiene and enhancing the overall shopping experience of customers.
- Assisted customers in locating items, redeeming reward points and billing their cart.
- Handled returns, exchanges professionally and resolved customer issues while adhering to company policies.
Education
Bachelor's of Medical Sciences - Medical
Macquarie University
Sydney, NSW06.2027
High School Diploma -
SriChaitanya Junior College
Narayanaguda, Hyderabad, Telanagana, India07.2023
Kindergarten To Grade 10 -
St. Ann's High School
SD Rd, Secunderabad, Hyderabad, Telangana, India06.2021
Skills
- Cash handling proficiency
- Store layout optimization
- Store operations
- Brand representation
- Merchandise Display
- Customer Engagement
- Customer Service
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Retail Sales Executive
Spencer's Hypermarket
04.2023 - 02.2024
Retail Worker
Reliance Fresh
04.2022 - 01.2023
Retail Sales Associate
More Supermarket
04.2021 - 02.2022
Bachelor's of Medical Sciences - Medical
Macquarie University
High School Diploma -
SriChaitanya Junior College
Kindergarten To Grade 10 -
St. Ann's High School
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