Dharani Rajakumar
Glebe,NSW
Summary
Excelled in client account management, boosting customer satisfaction through effective communication and upselling. Achieved significant sales floor improvements, demonstrating a keen understanding of merchandising. renowned for having a positive attitude, engaging professionally, building relationships, being dedicated to quality, and having the demonstrated ability to interact and communicate with clients, executives, vendors, and stock representatives in an efficient and effective manner.
Overview
2
2
years of professional experience
Work History
Sales Associate
SPAR Hypermarket
06.2023 - 04.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Reliance Trends
05.2022 - 12.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Masters of Urbanism - Urban Design
University of Sydney
Sydney, Australia07.2026
Bachelor's of Architecture - ARchitecture
Crescent School of Architecture
Chennai,India06.2023
Skills
- Sales Development
- Client Account Management
- Product Sales
- Upselling
- Customer Needs Assessment
- Problem-solving skills
- Listening Skills
- Merchandising understanding
Additional Information
lead student coordinator
I had a crucial role in leading and organizing the design festo 2022 at Crescent School of Architecture, where I demonstrated my ability to multitask effortlessly to oversee the design and culture event.
Hobbies
culinary art,drawing,watching movies and dance
Languages
Tamil
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
SPAR Hypermarket
06.2023 - 04.2024
Customer Service Representative
Reliance Trends
05.2022 - 12.2022
Masters of Urbanism - Urban Design
University of Sydney
Bachelor's of Architecture - ARchitecture
Crescent School of Architecture
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