Dhruv Kheni
Clayton South,VIC
Summary
Driven professional with a proven track record at EG AMPOL, excelling in customer service and cash handling. Demonstrated ability to enhance team efficiency and customer loyalty through exceptional problem-solving and teamwork skills. Achieved significant improvements in operational performance, embodying professionalism and a positive attitude in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Team Member
EG AMPOL
01.2024 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Customer Service Cashier
DMart Store
05.2023 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Bachelor of Information Technology - Information Technology
Deakin University
Melbourne, VIC06.2027
DIPLOMA IN COMPUTER ENGINEERING - Computer Engineering
Parul University
India07.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Complex Problem-Solving
- Sales and Marketing
Timeline
Team Member
EG AMPOL
01.2024 - 06.2024
Customer Service Cashier
DMart Store
05.2023 - 10.2023
Bachelor of Information Technology - Information Technology
Deakin University
DIPLOMA IN COMPUTER ENGINEERING - Computer Engineering
Parul University
Similar Profiles
Neelam SharmaNeelam Sharma
Customer Service Representative at EG AmpolCustomer Service Representative at EG Ampol
Zayan RafeekZayan Rafeek
Team Member at EG AmpolTeam Member at EG Ampol
MD IFTEKHARUL ISLAMMD IFTEKHARUL ISLAM
Team Member at EG AmpolTeam Member at EG Ampol
Ibrahim KhalilIbrahim Khalil
Customer Service Representative at EG AmpolCustomer Service Representative at EG Ampol
Rahil KARKARRahil KARKAR
Staff Member at Crust pizza geelongStaff Member at Crust pizza geelong