Dhruv Sharma
Sydney,Australia
Summary
Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management. Known for fostering collaboration and consistently achieving goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
McDonald's Australia
08.2025 - Current
- Oversee full restaurant operations including service, production, safety, and team performance.
- Coach managers and crew to maintain high operational and customer service standards.
- Analyse KPIs to improve labour efficiency, food safety, and service times.
- Manage inventory accuracy, waste reduction, and cost controls.
- Resolve complex staff, customer, and operational issues.
Department Manager
McDonald's Australia
11.2021 - 08.2025
- Led Customer Experience, Product Quality, and People Performance departments.
- Improved VOC scores through service standard optimisation.
- Conducted food safety audits, equipment calibration, and quality checks.
- Oversaw onboarding, training, and development for 80+ staff.
- Optimised KPIs through data analysis and action planning.
Shift Manager
McDonald's Australia
07.2021 - 11.2021
- Managed shifts of 15–25 crew ensuring strong service times and food safety compliance.
- Resolved real-time operational issues and customer needs.
- Handled cash processes, banking, and shift-level reporting.
Crew Coach
McDonald's Australia
01.2019 - 01.2021
- Trained new crew across service, kitchen, and drive-thru.
- Improved accuracy, speed, and service quality through coaching.
Crew Member
McDonald's Australia
01.2017 - 01.2019
- Delivered fast, friendly service across multiple stations.
- Maintained strong accuracy, product quality, and safety standards.
Education
BBA -
Western Sydney University
01-2028
High School Certificate -
Cumberland High School
Sydney, NSW11-2021
Skills
- Leadership & Team Development
- Performance Management
- Conflict Resolution
- Labour & Cost Control
- Food Safety & Quality
- Inventory Management
- WHS Compliance
- Customer Service
- Time Management
- Restaurant operations
- Team performance
- KPI analysis
Certification
- Certificate III in Retail
- First Aid
- Fire Safety Training
Languages
Hindi
Professional Working
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Restaurant Manager
McDonald's Australia
08.2025 - Current
Department Manager
McDonald's Australia
11.2021 - 08.2025
Shift Manager
McDonald's Australia
07.2021 - 11.2021
Crew Coach
McDonald's Australia
01.2019 - 01.2021
Crew Member
McDonald's Australia
01.2017 - 01.2019
BBA -
Western Sydney University
High School Certificate -
Cumberland High School