Unifi Network 90
DHRUV SINGLA
IT Support Specialist
Brisbane
Summary
Experienced and effective IT customer support officer and system support with years of experience in field. Highly advantageous and motivated individual, Expert in assessing IT hardware and software needs for short and long term and determining transitional technology requirements.
Overview
12
12
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
1
1
Language
Work History
IT Support Desk
Australian Computer Traders
02.2024 - 11.2024
- Used ticketing system to provide remote support and technician support to IT admin at schools and other businesses
- Performed network, software, security and hardware troubleshooting remotely to ensure all systems for 30-50 end users daily
- Processed returns for laptops, PCs, AIOs, and other IT equipment
- Assisted in evaluating damage to units
- Responded to customer inquiries and provided technical assistance over phone and in person
- Duties performed inventory logging and distribution with Fedex Corp, returns inspection
IT Support Desk
Y2k Technologies
01.2013 - 05.2016
- Collaborated with cross-functional teams to address complex issues, ensuring seamless communication and faster resolutions for clients
- Deployed host security activities
- Diagnosed and repaired malfunctions, including file deletion, failed account entry, slow desktop operating speed
- Developed strong relationships with customers, fostering trust and loyalty through consistent high-quality service delivery
- Used ticketing systems to manage and process support actions and requests
- Supervised and managed relationships with external vendors and advisors
Level 2 IT Support Engineer
Barweb
11.2024 - 03.2025
- Performed regular system backups and disaster recovery testing.
- Rendered Microsoft 365 support to end users.
- Installed 100 new computers and software application for a windows upgrade. Educated new users on windows application and the Office 365 suite.
- Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration.
- Makes recommendations to purchase hardware and software, and coordinates installation and provides backup recovery.
- Hosted an E-mail management system.
- Responsible for migration project for 900 clients.
- Deployed and configured router and switches for end users.
- Assist in management and support of internal and external DNS systems. Assist in management and support of internal DHCP architecture and scoping.
Phone Repair Technician
Star Phones
05.2020 - 07.2022
- Evaluated media equipment and software application for the purpose of making repairs, providing technical support, diagnosing malfunctions and recommending acquisitions
- Given diagnostic for repair, Tracking malfunctions and breakage to draft repair cost estimates
- Arranged and organised inventory, tracking parts and document repairs
- Backed up and restored data to replacement devices
- Repaired cellular phones and other devices
E-commerce Specialist
01.2021 - 07.2023
- Monitor/track performance and revenue, working closely with analytic manager
- Generate new ideas for profit of business in terms of products and merchandising
- Work with graphic designers to develop all assets of web stores including banner ads, Product shots, ads, cohesive design look for overall web stores
- Using commerce innovation to develop product bundles and create engaging retail proposition to fan base
- Manage plans and delivery commitments for 30 customers daily
Retail Sales Consultant
Lighting Illusions
05.2023 - 02.2024
- Consistently exceed sales quotes for Lights and Fans and arranged special order for customers
- Accurately communicating product knowledge
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
- Followed up with suppliers for product availability and specialised orders
- Handled incoming and outgoing multiline phone calls
- Successfully managed information using Oracle NetSuite software, clients record, order and billing with 100% accuracy
- Maintained accurate records of all sales transactions and customer data
Outbound Sales Consultant
Eagle Square Lighting
07.2022 - 04.2023
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Improved overall customer purchasing experiences
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Answered questions and informed customers of current sales and promotions
- Handled client inquiries with exceptional professionalism and enthusiasm
Education
Diploma - Information Technology
Australian Institute of Business And Technology
Cert III - Digital Media And Technology
TAFE QLD
Certification
CompTIA A+, CompTIA
Software
Exhange Server
Micorosoft 365
Timeline
Level 2 IT Support Engineer
Barweb
11.2024 - 03.2025
IT Support Desk
Australian Computer Traders
02.2024 - 11.2024
Retail Sales Consultant
Lighting Illusions
05.2023 - 02.2024
Outbound Sales Consultant
Eagle Square Lighting
07.2022 - 04.2023
E-commerce Specialist
01.2021 - 07.2023
Phone Repair Technician
Star Phones
05.2020 - 07.2022
IT Support Desk
Y2k Technologies
01.2013 - 05.2016
Cert III - Digital Media And Technology
TAFE QLD
Diploma - Information Technology
Australian Institute of Business And Technology
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