DHVANI KHAMAR
EVANDALE,SA
Summary
Dynamic and customer-focused professional with experience at Coles Supermarket, excelling in customer service and store maintenance. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Proficient in POS system operation and committed to cleanliness and hygiene, ensuring a welcoming environment for all patrons.
Overview
5
5
years of professional experience
Work History
Store Team Member
Coles Supermarket
03.2020 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
WAITRESS
360 GRADI
07.2023 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
Education
BBA - FINANCE
GANPAT UNIVERSITY
KHERVA, GUJARAT, INDIA04-2011
Skills
- Cleanliness and hygiene
- Workplace safety
- Store maintenance
- Reliability and punctuality
- Customer engagement
- Brand representation
- POS system operation
- Returns and exchanges
- Customer service
- Attention to detail
Timeline
WAITRESS
360 GRADI
07.2023 - 08.2024
Store Team Member
Coles Supermarket
03.2020 - Current
BBA - FINANCE
GANPAT UNIVERSITY
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