Diamond Liu
Student
Summary
Reliable and highly motivated student with a proven track record in leadership, team collaboration, and effective communication. Committed to building interpersonal relationships and expanding a diverse range of soft skills. Experienced team member recognised for outstanding performance in achieving common goals, with a solid foundation in service and workflow optimization. Eager to learn new skills.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Service, and Click and Collect Team Member
Coles
12.2023 - Current
- Providing excellent customer service experience
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Managed monetary transactions
Market Researcher
Kantar
02.2025 - 08.2025
- Conducted quantitative and qualitative research to gather consumer insights
- Proficient in applying active listening and problem-solving techniques to resolve complications
- Adept in understanding new computer skills
- Increased client satisfaction by conducting comprehensive market research and delivering actionable insights.
- Enhanced company''s understanding of target markets by developing detailed customer profiles and segmentation strategies.
Instore
Dominos
11.2021 - 10.2022
- Ability to adapt under a high-pressure environment
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managing multiple stations in the workplace
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Education
Bachelor's - Civil Engineering With Architecture
University of New South Wales
04.2001 -
Sydney Girls High School
01.2023
Skills
First Aid Certificate (2019)
Problem solving
Leadership
Fast learner
Interpersonal connections
Excel
MS Word
Customer service
Complaint resolution
Awards
Student Recognition Award 2018, 2019, 2020, 2021 & 2022, All-rounder Academic Achievement (2018,2019,2020,2021,2022), Extensive involvement in extracurriculars, Active volunteer for educational involvement, Participation in school events
Timeline
Market Researcher
Kantar
02.2025 - 08.2025
Service, and Click and Collect Team Member
Coles
12.2023 - Current
Instore
Dominos
11.2021 - 10.2022
Bachelor's - Civil Engineering With Architecture
University of New South Wales
04.2001 -
Sydney Girls High School