Zoe Van Den Berg
Epping
Summary
I am experienced with teamwork, contributing to seamless daily operations and collective success. I utilise strong communication skills to enhance team efficiency and resolve issues promptly. I have a track record of reliability and adaptability, ensuring consistent support and positive outcomes. I am a highly efficient worker and am well established in fast-paced and challenging environments. I am eager to learn and apply new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Click and Collect Team Member
Bunnings Warehouse
02.2022 - Current
- Enhanced team performance with regular training sessions on product knowledge and customer service skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines and proved successful working within tight deadlines and a fast-paced environment.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Always being punctual and organised.
Dog Sitter
MadPaws
03.2022 - 05.2024
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organised work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
- Communicated professionally with pet owners via phone, email, and text.
Manager
McDonald's
05.2021 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and a safe environment for employees and customers.
- Maximised performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximise team agility and performance.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed cash register transactions and balancing the tills at the end of each shift with consistent accuracy.
Fast Food Worker
McDonald's
07.2017 - 05.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitised equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organisation of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
Education
Certificate III in Animal Care Services - Animal Health
Kangan Institute
Melbourne, VIC02-2026
Advanced Certificate - Veterinary Assistance And Animal First Aid
Courses4Me
Victoria01-2025
High School Diploma -
Wallan Secondary College
Wallan, VIC11-2019
Skills
- Positive attitude and enthusiasm
- Written and verbal communication
- Customer service
- Teamwork and collaboration
- Problem-solving
- Patience and empathy
- Documentation and reporting
- Attention to detail
- Reliable and punctual
- Organized multi-tasker
- Computer skills
Timeline
Dog Sitter
MadPaws
03.2022 - 05.2024
Click and Collect Team Member
Bunnings Warehouse
02.2022 - Current
Manager
McDonald's
05.2021 - 02.2022
Fast Food Worker
McDonald's
07.2017 - 05.2021
Certificate III in Animal Care Services - Animal Health
Kangan Institute
Advanced Certificate - Veterinary Assistance And Animal First Aid
Courses4Me
High School Diploma -
Wallan Secondary College
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