Dian Zheng
Melbourne,VIC
Summary
Dynamic professional with a proven track record in real estate and construction management. Excelled in customer relationship building and project management, achieving significant sales targets and cost reductions. Skilled in negotiation and team leadership, consistently delivering projects on time and enhancing client satisfaction.
Experienced with client engagement and market analysis, ensuring tailored property solutions. Utilizes negotiation skills and market insights to drive successful transactions and client satisfaction. Track record of fostering long-term client relationships and adapting strategies to meet evolving market conditions.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Real Estate Sales Consultant
Harcourts
10.2023 - 01.2025
- Negotiated favorable contract terms to secure deals that benefited both buyers and sellers.
- Provided ongoing support to clients after closing, ensuring a positive overall experience from start to finish.
- Assisted clients with staging properties for optimal presentation during showings, leading to faster sales outcomes.
- Exceeded sales targets by employing effective prospecting techniques and leveraging an extensive database of contacts.
- Generated new leads by implementing innovative marketing strategies, including social media campaigns and open houses.
Construction Manager
Sunny Land Limited
08.2015 - 09.2024
- Identified cost-effective solutions to reduce overall project expenses without compromising quality.
- Led diverse teams to successful project outcomes by encouraging open communication and teamwork.
- Coordinated project activities to minimize downtime and optimize resource utilization.
- Developed comprehensive project timelines by coordinating with subcontractors and suppliers.
- Negotiated contracts with vendors and subcontractors to maximize resource allocation.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Communicated daily with vendors to keep project fully operational.
Sales Consultant
Renoarts Bathroom
11.2022 - 06.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responded to telephone and in-person requests for information.
Education
Master of Urban Design - Design
University of Auckland
Auckland08-2010
Bachelor of Landscape Architecture - Landscape Architecture
Lincoln University
Christchurch04-2007
Skills
- Customer service
- Customer relationship
- Problem resolution
- Product knowledge
- Project management
- Team building and leadership
- Decision-making
- Cost control
- Listing and buyer presentation
- Negotiation expertise
- Contract preparation
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I like working with my hands and fixing things
- Watching Movies and TV Shows
Timeline
Real Estate Sales Consultant
Harcourts
10.2023 - 01.2025
Sales Consultant
Renoarts Bathroom
11.2022 - 06.2023
Construction Manager
Sunny Land Limited
08.2015 - 09.2024
Master of Urban Design - Design
University of Auckland
Bachelor of Landscape Architecture - Landscape Architecture
Lincoln University
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