Diana Biescas
Mount Barker,SA
Overview
7
7
years of professional experience
Work History
Customer Account Advisor
BET365
Berrimah
04.2024 - 04.2025
- In this role, I assist customers with every aspect of their accounts—placing bets using an internal system to navigate the customer’s selections, resolving questions about deposits, withdrawals, and account verification.
- I also ensure compliance with all regulatory requirements and promote responsible gambling in line with company policies.
Customer Service Team Member
KFC
Palmerston City, Casuarina Square
01.2018 - 07.2024
- Processing cash and EFTPOS transactions via a POS system, ensuring food safety in compliance with COVID-19 protocols, assisting customers through headsets, and delivering a high level of customer service over the counter.
- Packaged take-out orders with appropriate condiments and sides when necessary.
- Demonstrated knowledge of menu items in order to answer customer questions accurately.
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes and silverware.
- Swept floors in kitchen area at end of shift before closing up shop for the night.
- Followed health and safety standards for proper food handling techniques.
Bakers Assistant
PALMERSTON BAKERY
Palmerston City
09.2022 - 04.2024
- Assisted with daily production tasks, including ingredient preparation, baking, and packaging.
- Maintained cleanliness and upheld food safety standards to ensure a safe kitchen environment.
- Measured and mixed raw materials according to company specifications and recipes.
- Oversaw training for new staff in baking and cooking techniques for professional development.
- Kept work area organized by sweeping floors and wiping down surfaces.
- Assembled bakery products into boxes and containers for efficient packaging.
Customer Service Team Member
NANDO’S
Casuarina Square
07.2021 - 10.2021
- Executed end-of-day reconciliation for cash and EFTPOS transactions.
- Ensured compliance with safety procedures during food handling and preparation.
- Delivered high-quality customer service at front counter and during food delivery.
- Maintained cleanliness of work area by sweeping, mopping floors, and disposing of waste properly.
Education
High School - NTCET certificate, ATAR
Casuarina Senior College
NT01.2020
Murray Bridge High School
Murray Bridge, SA12.2017
Dripstone Middle School
Casuarina, NT12.2017
Tintinara Area School
Tintinara, SA12.2016
Skills
- Computer literacy
- Proficiency in Microsoft Office
- Dependability
- Collaboration
- Adaptability
- Quick learner
- Own transportation
- Customer service
- Point of sale systems
- Attention to detail
- Teamwork
Hobbies and Interests
- Badminton
- Baking
- Music
- Social Activities
- Psychology
References
- Corina Victor, Assistant Manager, KFC, 0435 063 913
- Dikshant Bhusal, Supervisor, Nando’s, 0415 917 511
- Bryan Seears, Manager, Palmerston Bakery, 0437 113 410
- Mohamed Amjad Farook, Customer Account Team Leader, bet365, 0451 866 685
- Brett Smith, Customer Account Supervisor, bet365, 0408 730 076
Languages
English
Professional
Tagalog
Professional
Timeline
Customer Account Advisor
BET365
04.2024 - 04.2025
Bakers Assistant
PALMERSTON BAKERY
09.2022 - 04.2024
Customer Service Team Member
NANDO’S
07.2021 - 10.2021
Customer Service Team Member
KFC
01.2018 - 07.2024
High School - NTCET certificate, ATAR
Casuarina Senior College
Murray Bridge High School
Dripstone Middle School
Tintinara Area School
Similar Profiles
Jacob RobertsonJacob Robertson
Customer Account Advisor at bet365Customer Account Advisor at bet365
Laura SanchoLaura Sancho
Compliance Analyst - Regulatory Projects at bet365Compliance Analyst - Regulatory Projects at bet365
Juan Pablo Estevez ValderramaJuan Pablo Estevez Valderrama
Multilingual Customer Advisor at bet365Multilingual Customer Advisor at bet365
Jonathan DiMuzioJonathan DiMuzio
Manager, Social Media at bet365Manager, Social Media at bet365
Georgia HartGeorgia Hart
Academic Compliance Officer at Tabor CollegeAcademic Compliance Officer at Tabor College