Oshini Ahangama Walawe Gedara
Clyde North,VIC
Summary
Experienced Coordinator with a proven track record in strategic leadership and leveraging technology to enhance customer experiences. Expertise in clear communication and customer service, successfully resolving client issues while streamlining operations. Achieved significant improvements in service delivery through a combination of hard and soft skills, maintaining reliability and adaptability in high-demand environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Account Advisor
bet365
Berrimah Business Center, NT
06.2024 - 11.2024
- Addressed and resolved client issues promptly.
- Liaising with all internal departments
- Managed multiple customer interactions simultaneously via calls, live chats, and emails.
- Conflict resolution, negotiation and problem-solving skills
- Handled high-priority escalations promptly.
- Executed tasks autonomously.
- Efficient use of internal and external resources
- Understanding of internal processes such as Verification, Fraud and Risk Management, Payments, Responsible Gambling
- Intra-personal skills, maintaining empathy and assertiveness where required
- Matching customer level of understanding/communication skills
- Performed accurate and efficient data entry.
Commis Chef
Hilton Darwin
Darwin City, NT
04.2023 - 11.2024
- Created specialized dishes and alternative options.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
- Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Cultivated positive working relationships with colleagues.
Telebet Advisor
bet365
Berrimah Business Center, NT
01.2024 - 06.2024
- Facilitated first point of contact for customers.
- Bet Placement
- Enhanced customer understanding.
- Managed call center operations.
- Expertise in interpreting all sports and wagering rules.
- Monitor and update personal growth strategy aligned with current promotions.
Head Chef
Spice Garden Eating House & Grill
Nightcliff, NT
05.2021 - 12.2023
- Design menus that enhance customers' culinary experience while keeping up high quality.
- Submit cost proposals for menu
items. - Developed recipes and menus to meet consumer demand and align with culinary trends.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Streamlined kitchen processes to shorten wait times and serve more than 80 guests per day.
Coordinator
No Screw Rentals
Woolner, NT
05.2022 - 01.2023
- Assisting customers to choose a vehicle that meets their needs, based on factors such as price, mileage allowance, and number
of seats. - Processing rental applications in accordance with company standards, including credit checks and driving records checks for all drivers over 25 years of age.
- Informed regular customers of new products or services and price changes.
Food Service Assistant
Regis Aged Care
Camberwell, VIC
10.2018 - 03.2021
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Prepared and served meals and snacks according to prescribed diets.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Education
SIT60316 Advanced Diploma of Hospitality Management - Tourism And Hospitality Management
Academies Australasia Polytechnic
Melbourne, VIC06.2021
SIT40516 Certificate IV in Commercial Cookery - Tourism And Hospitality Management
Academies Australasia Polytechnic
Melbourne, VIC04.2021
SIT50416 Diploma of Hospitality Management - Tourism And Hospitality Management
Academies Australasia Polytechnic
Melbourne, VIC03.2021
SIT30816 – Certificate 3 in Commercial Cookery - Tourism And Hospitality Management
Academies Australasia Polytechnic
Melbourne, VIC12.2020
High School Diploma -
St' Paul's Girls School
Sri Lanka12.2017
Skills
- Efficient use of computer software and various in-house systems
- Various administration inductions
- Experience in excellent customer service
- Clear verbal and written communication skills
- Can work autonomously or as part of a team
- Flexible
- Strategic Leadership
- Committed and reliable
Certification
- Responsible Service of Alcohol (RSA), June 2023.
- Certified Working with Children
- Certified ServSafe Food Safety
References
References available upon request.
Timeline
Customer Account Advisor
bet365
06.2024 - 11.2024
Telebet Advisor
bet365
01.2024 - 06.2024
Commis Chef
Hilton Darwin
04.2023 - 11.2024
Coordinator
No Screw Rentals
05.2022 - 01.2023
Head Chef
Spice Garden Eating House & Grill
05.2021 - 12.2023
Food Service Assistant
Regis Aged Care
10.2018 - 03.2021
- Responsible Service of Alcohol (RSA), June 2023.
- Certified Working with Children
- Certified ServSafe Food Safety
SIT60316 Advanced Diploma of Hospitality Management - Tourism And Hospitality Management
Academies Australasia Polytechnic
SIT40516 Certificate IV in Commercial Cookery - Tourism And Hospitality Management
Academies Australasia Polytechnic
SIT50416 Diploma of Hospitality Management - Tourism And Hospitality Management
Academies Australasia Polytechnic
SIT30816 – Certificate 3 in Commercial Cookery - Tourism And Hospitality Management
Academies Australasia Polytechnic
High School Diploma -
St' Paul's Girls School
Similar Profiles
Silvio ZammitSilvio Zammit
Responsible Gambling Specialist at Bet365Responsible Gambling Specialist at Bet365
ADAM ADRIANADAM ADRIAN
CUSTOMER SERVICE REPRESENTATIVE at bet365CUSTOMER SERVICE REPRESENTATIVE at bet365
Tyron HillTyron Hill
Telebet Advisor at Bet365Telebet Advisor at Bet365