Diana Blackwood
Paradise Beach,VIC
Summary
Proven leader and dedicated professional with a track record of surpassing performance goals. At Clean Scene Illawarra, enhanced brand identity and consistently delivered exceptional service, demonstrating strong problem-solving and customer service skills. Skilled in cash handling and building relationships, adept at learning new systems and multitasking. Achieved significant results in high-pressure environments, ensuring customer and employee satisfaction.
Overview
38
38
years of professional experience
Work History
Personal Carer
My Dad
01.2018 - 01.2022
- Assisted with feeding and monitored intake to help my dad achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Ran errands, including grocery shopping, taking dad to Drs appointments etc up until he was put into a nursing home with dementia at 96yrs.
Small Business Owner
Clean Scene Illawarra
01.2016 - 07.2018
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Worked closely with local Police to ensure I was their first contact on a Crime Scene Clean.
- Making a extremely difficult situation as comfortable as I possibly could for family, friends on scene as possible.
- Providing an excellent service 100% of the time as to not traumatise family and further.
- Attention to detail , leaving behind on spot could cause enormous emotional destress to my clients.
- Working in extremely unpleasant, hot environments in full PPE, long hours until job was completed to the highest standards.
Sales Assistant Team Member
R.M Williams
06.2013 - 07.2016
- Strengthened customer loyalty through building rapport and offering knowledgeable assistance on products and services.
- Assisted in the training of new team members, fostering a supportive learning environment.
- Delivered exceptional customer experiences by resolving inquiries and addressing concerns promptly and professionally.
- Supported marketing initiatives by executing attractive merchandise displays that showcased featured products.
- Exceeded individual performance goals, contributing to overall team success and increased profitability for the store.
- Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers.
- Assisted in achieving store sales targets by driving promotions and consistently upselling products.
Store Manager of Operations
Civic Video
01.2003 - 06.2013
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
Volunteer In Policing
Newtown, Burwood and Lake Illawarra Police Station
09.1998 - 11.2009
- Ran tours on Police Open Day
- Attended training at Goulburn Police Academy
- Six years work on transferring offender photographs from old system to computer system.
- Supporting families and witnesses during murder trial , seeing witnesses were paid for accommodation and lunch. Emotional support to parents of murder victim.
- Attending all local shops to update key holder registers of local businesses.
- Accompanying police in escorting confiscated illegal weapons to ballistics centre for testing.
- Attending yearly police conference in various parts of the state.
- Wearing required uniform and conducting myself in a manner expected of a NSW Police Volunteer.
- Gained entry into NSW Police Service in May 2000. Due to medical reasons had to resign.
- Awarded various achievement certificates for my work as a volunteer.
Store Manager
Brashs Pty Ltd
01.1986 - 07.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Cash handling, including daily banking, balancing tills and arranging correct float.
- Hiring, firing, training and counselling staff.
- Making sure the highest levels of customer service were implemented at all times, handling customer complaints.
- All ordering, returning, unpacking and filing of stock. Including quarterly stocktakes.
- Rostering, achieving profits required of a $2 million - $5 million store per year, responsibile and available when required for store 7 days a week.
- Required to have excellent product knowledge and keep upto date with latest music.
- Hold monthly after hours staff meetings, as well as attending managers meetings and after hours events as a representative of the company.
Assistant Manager
Zounds Music
01.1984 - 07.1986
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Support Store Manager learning their position should I need to take over.
- Placing of orders with individual record companies, keeping top selling items in stock and replenished at all times.
- Training new staff
- Cash handling including daily reports, banking and balancing of registers on closing.
Education
Mortuary Theatre Practise Cert III And IV - Preforming Autopsies
Ultimo Tafe
Ultimo, NSW10.2009
University Preparation Program - Legal Studies
University of NSW
Sydney, NSW1999
Skills
- Building Relationships with Regular Customers
- Cash Handling
- Customer Service
- Learning New Computer Systems quickly
- Multitasking and Organization
- Problem-Solving
- Dependable and Responsible
- Flexible Schedule
- Attentive to People
Timeline
Personal Carer
My Dad
01.2018 - 01.2022
Small Business Owner
Clean Scene Illawarra
01.2016 - 07.2018
Sales Assistant Team Member
R.M Williams
06.2013 - 07.2016
Store Manager of Operations
Civic Video
01.2003 - 06.2013
Volunteer In Policing
Newtown, Burwood and Lake Illawarra Police Station
09.1998 - 11.2009
Store Manager
Brashs Pty Ltd
01.1986 - 07.2002
Assistant Manager
Zounds Music
01.1984 - 07.1986
Mortuary Theatre Practise Cert III And IV - Preforming Autopsies
Ultimo Tafe
University Preparation Program - Legal Studies
University of NSW
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