JOYLETTE RAY
Brisbane,Australia
Summary
Highly organized and detail-oriented professionals with over 10 years of experience in import and export operations, customs laws, logistics, and client relations, delivery, trouble shooting when necessary. Possesses good interpersonal skills, dedicated to contributing to seamless operations and team success.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating, and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Willing to always learn to enhance working as a team member.
Overview
40
40
years of professional experience
Work History
Personal Carer
BlueCare (Pinangba Ny-Ku Byun Elders Village)
Cherbourg, QLD
03.2026 - Current
- Provided personal care including showering, grooming, toileting, continence support, and dressing.
- Assisted residents with safe mobility, transfers, and use of hoists and other manual-handling equipment.
- Supported residents with feeding assistance.
- Followed individual care plans, clinical directions, and aged-care quality standards.
- Monitored and reported changes in residents’ health, behaviour, or wellbeing to nursing staff.
- Encouraged independence, dignity, and choice in all aspects of daily living.
- Provided emotional support, companionship, and social engagement to reduce isolation.
- Assisted with medication prompts and documentation in line with organizational policies.
- Completed accurate progress notes, incident reports, and handover documentation.
Disability Support Worker
Dobson Family Care
Murgon, QLD
11.2025 - 03.2026
- Provided person-centred support to clients with physical, intellectual, and psychosocial disabilities.
- Assisted with daily living tasks including personal care, meal preparation, and household activities.
- Supported clients to build independence, social skills, and community participation.
- Reminded clients for their medication and followed individual care plans and behaviour support strategies.
- Maintained accurate documentation, incident reports, and progress notes.
- Assisted clients with mobility, transfers, and use of assistive equipment.
- Promoted safety, dignity, and choice in all aspects of care.
Licensed Customs Broker
Manila, Philippines
01.1996 - 01.2024
- Built strong client relationships through empathy, reliability, and professional communication.
- Responded to customer enquiries and concerns with patience and efficiency.
- Maintained detailed documentation and compliance requirements, demonstrating accuracy and accountability.
- Perform other tasks that is relevant and necessary.
Catering Supervisor – Belgian Suites
Manila, Philippines
01.2020 - 01.2023
- Coordinated team communication and task organisation during functions and events.
- Ensured high service standards and attention to detail, creating a welcoming environment for clients.
- Demonstrated leadership, teamwork, and reliability.
Bookkeeper – Acoustics Inc.
Quezon City, Philippines
01.1987 - 02.1991
- Maintained accurate financial records and reports with precision and confidentiality.
- Collaborated with colleagues to meet deadlines and organisational goals.
Education
TLI50822 DIPLOMA IN CUSTOMS BROKING - CUSTOMS BROKING AND ITS OPERATION
WISETECH ACADEMY
ONLINE12-2027
Skills
- Honest, reliable, friendly, energetic and punctual
- Emotionally intelligent – calm, patient, and understanding in responding to others’ needs of customers
- Culturally grounded in care, ability to follow instructions and comply to company policy and procedures
- Adaptable and eager to learn and work with colleagues as a team
- Reliable and organised – follows instructions carefully and maintains high standards of safety and care
- Team-focused communicator – works well with others, showing respect, warmth, and professionalism
Affiliations
Toastmasters International-President
Blumentritt Tennis Court - President
Wondai Tennis Club- Member
Community Garden Volunteer- Graham House
Family to Family Volunteer- Graham House
Philippine Chamber of Customs Brokers Association- Member
Languages
English
Interests
- Committed to improving personal fitness through regular participation in tennis
- Dancing
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy participating in some arts and crafts for overall physical and mental well-being
Timeline
Personal Carer
BlueCare (Pinangba Ny-Ku Byun Elders Village)
03.2026 - Current
Disability Support Worker
Dobson Family Care
11.2025 - 03.2026
Catering Supervisor – Belgian Suites
01.2020 - 01.2023
Licensed Customs Broker
01.1996 - 01.2024
Bookkeeper – Acoustics Inc.
01.1987 - 02.1991
TLI50822 DIPLOMA IN CUSTOMS BROKING - CUSTOMS BROKING AND ITS OPERATION
WISETECH ACADEMY
VOLUNTARY & COMMUNITY WORK
Graham House, Community Volunteer, Cherbourg, QLD, Volunteer weekly at Graham House, assisting with gardening and maintenance projects to help create safe and welcoming outdoor spaces., Support the Family 2 Family Thrift Shop by helping organise donations, maintain displays, and assist community members., Demonstrates teamwork, reliability, and dedication to contributing positively to the local community., Thursdays
RELEVANT CARE EXPERIENCE
- Personal Care Worker – (Philippines & Australia)
- Provided daily personal and emotional support to elderly and unwell relatives, including assistance with meals, hygiene, mobility, and companionship.
- Raised three grown children, developing strong nurturing, organisational, and interpersonal skills that contribute to her caring nature.
- Developed resilience, organisation, and the ability to handle sensitive situations with compassion, dignity and self worth.