Diana Louise Owens
Campwin Beach,Australia
Summary
Dynamic professional with extensive experience at National Australia Bank, excelling in customer relationship management and cash handling. Proven ability to prioritize tasks and thrive under pressure, delivering expert financial advice and achieving sales targets. Recognized for fostering strong team communication and maintaining high standards of service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Customer Adviser 2
NATIONAL AUSTRALIA BANK
Mackay QLD, Australia, QUEENSLAND
06.2014 - Current
- Cash handling.
- Customer-facing.
- Budget advice.
- Insurance sales.
- Office duties.
- Reports of many different natures.
- Recognizing customers' needs and wants, referring to the correct salesperson.
- Credit Card/Personal Loan Sales.
- Provided expert financial advice to clients based on their individual needs
- Assisted clients in navigating banking products and services effectively
Manager of the Delicatessen Department
CORNETTS IGA
Sarina
09.2008 - 12.2013
- Fresh food handling
- In depth cleanliness and hygiene
- Rostering
- Stock take
- Managing a team
- Customer facing
Team member of the Delicatessen Department
CORNETTS IGA
Sarina
09.2007 - 09.2008
- Fresh food handling
- In depth cleanliness and hygiene
- Customer facing
Night fill member
CORNETTS IGA
Sarina
11.2005 - 09.2007
- Replenishing shelves
- Stock rotation
- Unpacking pallets and dropping boxes to the floor
Motel Cleaner
Sarina
- Motel Cleaner – Sarina Motor Inn & Inland Oasis Hotel Motel
- Caravan Park and Unit Cleaner and Grounds person
- Supermarket cleaner - Woolworths Group & Coles Group supermarket cleaning
- Office and Bank cleaning – Mackay Shire Council & NAB Group
Education
Senior Year -
Kalkadoon State High School
Mount Isa01.1985
Skills
- Ability to organize
- Ability to prioritize
- Work under extreme work pressure
- Ability to handle a heavy workload
- Ability to meet deadlines
- Strong personal communication
- Strong team communication
- Quality performance development
- Reliability
- Good working relationships
- Customer/client relationship management
- Cash handling
References
- Councilor Karen May, Mackay Shire Council, 0419 669 134
- Dorothy Pitts, Clerk of the courthouse, Justice of the Peace, 0439716654
- Judith Wilson, Sarina Palms Caravan Park, 0412 416 234
Leadership Experience
I have been the secretary, treasurer for the local Darts club for 15 years, resulting in the 1st woman life member. I run the local bingo twice a week and the usual pickup for the ladies to attend.
Communication Skills
I have had numerous mentions in NPS, national promoter scores in the bank. Showing customers prefer my expertise and service.
Timeline
Customer Adviser 2
NATIONAL AUSTRALIA BANK
06.2014 - Current
Manager of the Delicatessen Department
CORNETTS IGA
09.2008 - 12.2013
Team member of the Delicatessen Department
CORNETTS IGA
09.2007 - 09.2008
Night fill member
CORNETTS IGA
11.2005 - 09.2007
Motel Cleaner
Senior Year -
Kalkadoon State High School