Diana Ucer

Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• Retail Fashion Sales Associate /Payless Shoes ( Christmas Casual)
• Provide excellent customer service,offering styling advice and assisting with product selection.
• Managed inventory and ensured the store was visually appealing.
• Handed sales transactions and maintained accurate records.
• Barista / Gloria Jeans Coffee (Christmas Casual) + Barista Certificate
• Prepared and served high-quality coffee and espresso-based drinks.
• Maintain a clean and inviting environment,enhancing customer satisfaction.
• Worked efficiently during peak hours,ensuring fast service.
• Sandwich Bar Attendant / Bareto 107
• Prepared and assembled sandwiches to customer specifications.
• Ensured food safety standards were met at all times.
• Managed cash transaction and customer orders.
• Night Filler & Cashier / Woolworths
• Stocked shelves during nigh shifts, ensuring product availability and neatness.
• Operated the cash register,managing transactions quickly and accurately.
• Assisted in maintaining a clean and organized store environment.
• Skills
• Customer Service Experience in retail and food service environments,assisting customers with purchases and inquiries.
• Cash Handling Managed cash registers,accurately processing transactions in both retail and food service settings.
• Multitasking Successfully managed various roles in fast-paced environments,such as barista and nigh filler positions.

Top Sales Assistant - Achieved the highest sales in the store during my time in retail, consistently surpassing sales targets and contributions to overall store success.

Barista Certification - Certified barista with a reputation for making the best coffee. Customers regularly requested my coffee due to its quality and consistency.

Creative Sandwich Maker - Consistently recognized for creativity and customer satisfaction in sandwich making. Customers frequently requested my service, valuing my ability to offer personalized and unique sandwich combinations.

High Academic Performance -

Completed all professional courses with top scores, demonstrating a strong commitment to learning and excellence in all areas.

• Administration III
• Medical Receptionist course
• Practice Management course
• Customer Service
• Retail Managment
• Conflict Resolution