Leonora Martins
Hinchinbrook,NSW
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environments. Proven to remain calm under pressure and skillfully handle diverse patient populations and fosters trusting relationships to improve outcomes. Consistently developing strong rapport with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
23
23
years of professional experience
Work History
Registered Nurse
Liverpool Medical Centre
10.2016 - Current
- Administered medications via oral, immunisation and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members in proper techniques, care standards, operational procedures, and safety protocols; contributing to a positive work environment and high-quality patient care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Specialist in Dementia Carer
Hammond Care Group
09.2006 - 02.2012
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Customer Service Assistant
Target Liverpool
10.2001 - 11.2006
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Continuously sought opportunities to expand knowledge about products/services offered by the company which resulted in better-informed recommendations for clients.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Education
Bachelor of Science - Nursing
University of Western Sydney
Campbelltown, NSW09.2016
Aged Care - Certificate III
Wetherill Park College
Wetherill Park, NSWInformation Technology - Certificate II
Miller College
Millers Forest, NSWComputer Software And Media Applications - Cert II
Miller College
Millers Forest, NSWSkills
- Licensed RN
- Complex Problem-Solving
- Emergency Response
- Compassion and Empathy
- Nursing staff leadership
- Medication Administration
- Direct Patient Care
- Patient Assessments
- Wound Care
- Infection control measures
- Medication injections and immunisations administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Registered Nurse
Liverpool Medical Centre
10.2016 - Current
Specialist in Dementia Carer
Hammond Care Group
09.2006 - 02.2012
Customer Service Assistant
Target Liverpool
10.2001 - 11.2006
Bachelor of Science - Nursing
University of Western Sydney
Aged Care - Certificate III
Wetherill Park College
Information Technology - Certificate II
Miller College
Computer Software And Media Applications - Cert II
Miller College
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