DIANA ROSA AFELE
Quakers Hill,NSW
Summary
Efficient In-Store Employee known for high productivity and completing tasks swiftly. Excel in customer service, inventory management, and sales support.
Utilize strong organizational skills, adaptability, and problem-solving abilities to excel in fast-paced retail environments.
Skilled in-store employee with experience in retail and customer service.
Strong understanding of product placement, inventory management, and visual merchandising.
Demonstrated ability to effectively communicate with customers, resolve issues efficiently and contribute positively to team objectives.
Proven capability to thrive in fast-paced environments while maintaining high standards of performance.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels.
Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Highly motivated with background in retail sales, skilled in customer service and product knowledge.
Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs.
Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty.
Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
STORE PERSON
ICONIC WAREHOUSE
WETHERILL PARK
03.2023 - 11.2024
- Operated pallet jack safely to transport goods within warehouse efficiently.
- Checked product labels, prices, and stock levels for sales floor accuracy.
- Maintained accurate inventory records to ensure optimal stock levels and minimize shortages.
- Facilitated efficient loading and unloading of goods to ensure timely deliveries.
- Operated equipment safely to assist with loading and unloading of merchandise.
- Provided clear communication regarding inventory status and task assignments to team.
- Stocked ICONIC WAREHOUSE shelves with incoming merchandise and replenished displays.
- Organized ICONIC WAREHOUSE inventory and maintained neat backroom storage.
- Maintained accurate records of all transactions for inventory control purposes.
- Adhered to all safety policies while handling hazardous materials or operating equipment.
- Verified that all prices are accurately marked on products before being placed out for sale.
- Answered phone calls from customers regarding orders, returns, exchanges, and product availability.
- Processed returns according to company procedures ensuring accuracy of returned items and correct refund amounts.
- Unloaded trucks, received shipments, checked in merchandise, and stocked shelves.
Membership Consultant
Costco warehouse
Marsden Park
03.2018 - 11.2019
- Resolved member questions quickly, supporting satisfaction and loyalty.
- Delivered accurate product and service information, improving member experience.
- Created promotional materials that highlighted membership benefits, raising awareness.
- Processed membership applications with accuracy and efficiency.
- Coordinated with warehouse teams on member service issues and requests.
- Created monthly newsletters for members containing upcoming events, promotions, and discounts.
Skills
- Inventory control
- Stock replenishment
- Price verification
- Shipment receiving
- Pallet jack operation
- Customer service
- Order processing
- Returns handling
- Merchandise display
- Attention to detail
- Record keeping
- Problem solving
- Team collaboration
- Verbal communication
- Time management
- Store maintenance
- Product knowledge expertise
- Reliability and punctuality
- Cash handling accuracy
- Brand representation
- Sales proficiency
- Loss prevention awareness
- Cash handling proficiency
- Upselling products
- Store operations
- Merchandise receiving and handling
- Staff support
- Inventory management
- Service contracts
- Flexible hours
- Sales techniques
Certification
- RSA
- RCG
- FIRST AID
- NSW FULL DRIVERS LICENCE
Timeline
STORE PERSON
ICONIC WAREHOUSE
03.2023 - 11.2024
Membership Consultant
Costco warehouse
03.2018 - 11.2019