Diane van Hooft
LONGWARRY,VIC
Summary
Dynamic entrepreneur with a proven track record at Clippers Expert Hair Care for Dogz, showcasing exceptional customer relations and business management skills. Achieved significant repeat business through excellent service and staff training. Expert in dog grooming/styling and adept at fostering a positive workplace culture, driving both employee satisfaction and customer loyalty.
Overview
17
17
years of professional experience
Work History
Owner - Dog Grooming Salon
Clippers Expert Hair Care for Dogz
07.2017 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with over 900 clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Grooming, bathing and styling of dogs in patient, kind manner, grooming up to 14 dogs a day
Hospitality Worker
Stray Dog Cafe
03.2014 - 10.2016
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Administration Assistant
BWD Group Pty Ltd
06.2008 - 02.2013
- Reception Duties - including all incoming calls
- Banking and Mail
- Sales and Quoting - Customer enquires and relations, using a spreadsheet to provide quotations
- Data base entering customer information and quotations recorded
- Purchasing, keeping stock and ordering with suppliers.
- Forklifting of stock around warehouse and on to vehicles.
Education
High School Diploma -
Mooroolbark High School
Mooroolbark, VICSkills
- Customer relations - very strong customer service
- Small business operations including BAS & Activity statements
- Appointment scheduling
- Office administration
- Business management
- Business planning
- Staff management
- Staff hiring
- Business administration
- Dog grooming/styling and bathing
- Barista
- Plant Nursery experience
Timeline
Owner - Dog Grooming Salon
Clippers Expert Hair Care for Dogz
07.2017 - 12.2024
Hospitality Worker
Stray Dog Cafe
03.2014 - 10.2016
Administration Assistant
BWD Group Pty Ltd
06.2008 - 02.2013
High School Diploma -
Mooroolbark High School
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