Diane Grace
Mandurah,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Stay At Home Mum
-
08.2014 - Current
Receptionist Administrator (temporary)
Flex Heath Professionals
06.2021 - 10.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education Assistant Special Needs (Work Placement)
Yandina Primary School
02.2019 - 04.2019
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
Education Assistant (Volunteer)
Falcon Primary School
02.2018 - 09.2018
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalized attention and support as needed.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Retail Store Manager
Peacocks
04.2005 - 06.2014
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
VM Assistant - Visual Merchandising Manager
H&M Hennes & Mauritz
03.1999 - 03.2005
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
Sales Assistant (Part Time)
Trademark Clothing
01.1993 - 12.1998
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
First Aid & CPR - HLTAID011 - First Aid
First Aid Course - Australia Wide First Aid
Mandurah04.2024
Certificate IV - Education Support (Special Needs)
Australian College of Teacher Aides & Childcare
Online08.2019
Associate Of Arts Textile Design & Apparel - Art
Durban University of Technology
Durban South Africa11.1997
College Diploma - Art
Durban Central Technical College
Durban South Africa11.1994
High School Diploma -
Kingsway High School
Amanzimtoti South Africa11.1992
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
Additional Information
• Working with Children Check
4278313
Exp 03/04/2027
• Criminal History Screening
Issue 22/11/2024
SCN4XAJP5EZZA
REFERENCES
1. Jane Giles
jane.Giles@education.wa.ed.au
2. Michelle Maxwell
Michelle.Maxwell@education.wa.ed.au
Timeline
Receptionist Administrator (temporary)
Flex Heath Professionals
06.2021 - 10.2021
Education Assistant Special Needs (Work Placement)
Yandina Primary School
02.2019 - 04.2019
Education Assistant (Volunteer)
Falcon Primary School
02.2018 - 09.2018
Stay At Home Mum
-
08.2014 - Current
Retail Store Manager
Peacocks
04.2005 - 06.2014
VM Assistant - Visual Merchandising Manager
H&M Hennes & Mauritz
03.1999 - 03.2005
Sales Assistant (Part Time)
Trademark Clothing
01.1993 - 12.1998
First Aid & CPR - HLTAID011 - First Aid
First Aid Course - Australia Wide First Aid
Certificate IV - Education Support (Special Needs)
Australian College of Teacher Aides & Childcare
Associate Of Arts Textile Design & Apparel - Art
Durban University of Technology
College Diploma - Art
Durban Central Technical College
High School Diploma -
Kingsway High School
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