Dianne Foord

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Solicited customer feedback to identify and improve on areas of weakness.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Maintained compliance with company policies, objectives, and communication goals.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Worked flexible hours across night, weekend, and holiday shifts.

• Supported principal trading, prime brokerage and securities lending activity.
• Analysed and processed European corporate action events.
• Trained other analysts.
• Arranged funding for subscription issues.

• Analysed and processed European and US Equity and Debt corporate action events.
• Updated market procedures.

• Analysed and processed European, Asian & US corporate actions events.
• Processed coupons and redemption's in respect of Nomura's principal trading activity across all markets.

• Worked as part of tem delivering a technology change program covering treasury, debt & equity settlements and corporate actions.

• Analysed & processed global dividends.

• Analysed & processed global dividend & corporate action events.
• Analysed and processed coupons on UK Gilt Edged Securities.

• Analysed & processed UK dividend and Gilt payments.

• Analysed & processed corporate events.
• Processed proxy voting.

• Analysed & processed Japanese dividends.

• Analysed & processed Australian domestic dividends & corporate events.

April 1992 - April 1994

• Central point of contact for resolution of client queries across all areas of operations.
• Cash flow analysis & forecasting.
• Relief Supervisor.

Aug 1990 - March 1992

• Settlements Analyst.

May 1989 - July 1990

• Corporate Actions analyst.

• Preparation of markings & splittings.
• Verified security positions.

• Allocated stock for trade settlement.
• Responsible for share registration.