Dianne Gribble
Tingira Heights ,NSW
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Online Personal Shopper
Woolworths Group
Mount Hutton, New South Wales
06.2006 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported loss prevention goals by monitoring shopper behavior.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained cash drawer per shift.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Fielded phone calls to main business line to gather information and answer inquiries.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
West Wallsend High School
West Wallsend, NSW12.2000
Skills
- Stocking and Receiving
- Merchandising and Display
- Security Practices
- Strong Communication and Interpersonal Skills
- Policy and Procedure Adherence
- Order Processing
- Sales and Promotions
- Teamwork and Collaboration
- Cash Handling
- Self-Checkout Assistance
- Product Recommendations
- Item Ticketing and Pricing
- Available Nights, Weekends and Holidays
- Customer Service
- Store Opening and Closing
- Safety and Cleanliness Standards
- Managing Cash Register
- Merchandise Alteration Estimates
Additional Information
Reference
Ashlee Richardson
Online Manager Mt Hutton
0434629281
Diane Thomas
Service Manager Glendale
0407997800
Timeline
Online Personal Shopper
Woolworths Group
06.2006 - Current
West Wallsend High School