Dianne Ladewig
Tewantin,QLD
Summary
Versatile professional with extensive experience in healthcare and hospitality. Expertise in patient care, appointment management, and conflict resolution. Proven ability to thrive in fast-paced environments while building strong relationships and enhancing service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Noosaville 7-day medical Centre
Noosaville , QLD
04.2025 - Current
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Dental Assistant
Sunshine Smiles Dental
Coolum Beach, QLD
11.2024 - 04.2025
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Sterilized instruments according to established guidelines and protocols.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Maintained a neat, clean and organized environment throughout the office.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
Waitress/Bartender
Canteen Cafe
Noosa, QLD
10.2023 - 10.2024
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized take-out orders efficiently according to customer requests.
- Greeted customers and provided menus.
- Performed basic math calculations when computing bills for customers' meals.
- Answered questions about menu items, ingredients, and pricing.
Waitress/Cashier
Tewantin Bowls Club
Tewantin, QLD
12.2022 - 08.2023
- Performed basic math calculations when computing bills for customers' meals.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Prepared checks accurately and processed payments promptly.
- Took orders for food and drinks and delivered them to guests.
- Processed payments accurately using cash registers or POS systems.
- Checked back with customers throughout meal service to ensure satisfaction.
Waitress/Bartender
Boardwalk Bistro on Hastings
Noosa, QLD
11.2021 - 03.2022
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Organized take-out orders efficiently according to customer requests.
- Checked back with customers throughout meal service to ensure satisfaction.
Deli Worker
Woolworth's
Tewantin, QLD
12.2021 - 02.2022
- Performed opening and closing duties such as setting up equipment and closing registers at the end of shifts.
- Restocked shelves with freshly prepared foods during peak hours.
- Greeted customers in a friendly manner and provided excellent customer service.
- Maintained a clean, neat and well-stocked deli area.
- Organized the storage areas for deli products, ensuring that all items were properly labeled and stored according to health department regulations.
- Assisted customers with selecting deli items and providing product knowledge.
Education
High School Diploma -
Sunshine Beach State High School
Sunshine Beach 11-2023
Skills
- Medical billing
- Customer service
- Time management
- Team collaboration
- Strong multitasking
- Handling complaints
- Cash handling
- Communication skills
- Organizational skills
Accomplishments
Sport achievements: 1st in Under-17 100m hurdles, QLD championship 2022, placed 9th at national level in Sydney, Under-17 100m hurdles, 2023, 3rd under 20 100m hurdles QLD championship 2024, places 4th at national level in Adelaide 2024 I represented the Sunshine Coast Falcons in rugby league, played for the Nambour Toads Union Club since 2021, and I am still currently playing for Noosa Pirates since 2025 and currently still
Certification
- RSA certificate
- CPR certificate update since 2025
References
- I have references If needed.
Timeline
Medical Receptionist
Noosaville 7-day medical Centre
04.2025 - Current
Dental Assistant
Sunshine Smiles Dental
11.2024 - 04.2025
Waitress/Bartender
Canteen Cafe
10.2023 - 10.2024
Waitress/Cashier
Tewantin Bowls Club
12.2022 - 08.2023
Deli Worker
Woolworth's
12.2021 - 02.2022
Waitress/Bartender
Boardwalk Bistro on Hastings
11.2021 - 03.2022
High School Diploma -
Sunshine Beach State High School