Dianne McAleese

· To be the main point of contact for the various schools and SLES programs Knoxbrooke Enterprises is connected to and continue to develop and flourish those relationships

· The co-ordination of the various work experience programs Knoxbrooke Enterprises offers through mainstream and special schools, Knoxbrooke Achieve and other SLES providers and work placement for students completing Disability Support studies

· Co-ordinate the administration of the recruitment program for supported employees across Knoxbrooke Enterprises

· Co-ordinate the administration of supported employees exiting Knoxbrooke Enterprises to transition into other programs

· In conjunction with the Employment Services Manager develop and implement the internal and external communication plan for Knoxbrooke Enterprises including communications regarding wage assessments, annual appraisals and the site ‘Happenings’ each week and the maintenance and distribution of minutes for site and SES team meetings

· Assist with the implementation of OHS and NDIS training programs

· Assist with the update of documentation for OHS, ISO and NDIS Quality and Safeguards

· Maintain a petty cash float for the York Road site

· Develop and update the Supported Employee, Nursery Worker and Factory Hand Handbooks as required

· Manage and distribute the monthly Knoxbrooke Enterprises newsletter “In the Loop”

· Facilitate the Knoxbrooke Enterprises uniform programs

· Co-ordinate the supported employee record keeping including notes / journals / goals and plans within Knoxbrooke’s employee / client systems and ensuring client records are up to date to for accuracy of NDIS claims

· Co-ordinate the registers and files for incident reports for Knoxbrooke Enterprises

• Processing and claiming Government based incentives on behalf of MEGT for the Federal Government
• Meeting Government guidelines and procedures
• Prioritizing and claiming within set timelines, while meeting KPI's
• Ad hoc administrative tasks
• Greeting client walk ins and assisting/addressing their needs
• Key Accounts Monitoring Co-coordinator
• Prioritize and re-assign Employer contacts to contact officers within our company
• Meet Government guidelines in making contact in a timely manner
• I work with our large Employers (National companies) to minimize contact and have their needs met
• To assist Employers with any queries or concerns, by either resolving the issue myself or if need be, referring them to the relevant State or National authorities

• Inbound and outbound calls
• Improved skills in how to deal with all types of customers and situations
• I helped and offered support to both the Employers and Apprentices throughout their apprenticeship, as well as internal staff
• I have trained new/existing staff and have been there as their support
• Worked within Government guidelines and attained KPI's

• Customer Service
• Maintaining records

• Account reconciliation
• Accounts payable/receivable
• Administrative tasks
• Preparing BAS statements & other relevant ATO paperwork

• Administrative Tasks
• Customer Service (Inbound and outbound calls)
• Liaising with Police/Fraud Squad/Retailers & Customers