Diba Borghei
Westlake,QLD
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Horizon Charcoal Chicken and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional teamwork and cash-handling abilities. Achieved significant improvements in service delivery by fostering strong customer relationships and efficient team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Horizon Charcoal Chicken
2024.03 - 2024.05
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Supermarket Employee
Family Market
2023.09 - 2023.11
- Assisted in maintaining store cleanliness for a more enjoyable shopping experience.
- Enhanced inventory management with accurate record-keeping and timely stock replenishment.
- Improved customer satisfaction by providing exceptional service and product knowledge.
- Assisted customers with locating products, offering suggestions, and providing information on promotions or discounts.
Retail Sales Associate
Uniti
2023.03 - 2023.07
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers and helped with product questions, selections, and purchases.
Receptionist
Psychology Department
2022.05 - 2022.11
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Electrical Engineering -
Queensland University of Technology
Brisbane, QLD2028
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Maintaining store appearance
- Handling Customer Complaints
Certification
RSA
Languages
English
Persian
Timeline
Wait Staff Member
Horizon Charcoal Chicken
2024.03 - 2024.05
Supermarket Employee
Family Market
2023.09 - 2023.11
Retail Sales Associate
Uniti
2023.03 - 2023.07
Receptionist
Psychology Department
2022.05 - 2022.11
Bachelor of Electrical Engineering -
Queensland University of Technology
RSA
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