Diellza Miftari

• Consistently met or exceeded call and processing handling time performance targets by providing exceptional customer service and support to clients.
• Demonstrated proficiency in handling a wide range of customer inquiries, resolving issues, and providing accurate information to customers.
• Developed strong relationships with clients by demonstrating empathy, patience, and professionalism in all interactions, resulting in high customer satisfaction.
• Worked closely with colleagues to provide assistance and share expertise.
• Efficiently processed a wide range of applications, ensuring accuracy and adherence to established procedures.
• Communicated with applicants to clarify information, request missing details, and provide updates on application processing status.
• Actively participated in team meetings, training sessions, and coaching programs to enhance product knowledge, communication skills, and overall performance.
• Collaborated effectively with colleagues to identify opportunities for process improvements and contribute to the success of the ATO's operations, and enhance overall productivity.
• Assisted team members who had recently been trained by offering additional support and guidance.

Achievements

• Received two recognitions for problem-solving skills, demonstrated through decreased direct claims resulting in a better customer outcome and following the procedure correctly.
• Received recognition for successfully guiding clients through SMSF rollover, ensuring efficiency and compliance with regulatory requirements.

• Established rapport with customers using active listening and interpersonal skills
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Assisted customers with prompt and polite support in person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites
• Responded to customer requests for products, services, and company information
• Answered product and service questions, suggesting other offerings to attract potential customers
• Recommended products to customers, thoroughly explaining details
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Provided primary customer support to customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Responded proactively and positively to rapid change
• Clarified customer issues and determined root cause of problems to resolve product or service complaints
• Investigated and resolved customer inquiries and complaints quickly
• Delivered prompt service to prioritise customer needs.